Tarek Farghal
IT Supervisor at Abdul Samad Al Qurashi
Salmiya, KuwaitWork Experience
Operation & System SupportFull Time
OOredOO
Jul 2012 - Jan 2016 -3 yrs, 6 months
Kuwait , Kuwait City
- Job Details:- Launching Siebel System – WATANIYA Telecommunications. - Re-branding from WATANIYA to OOredOO - Respond to mails & calls for sales agents seeking help. - Providing day-to-day RAS assistance to dealers & franchises . - Provide training for all dealers & franchises staff on Siebel System and Remedy. - Audit all dealers & franchises sales activities. - Check dealers & franchises inventory on Oracle to solve any issues related to their stock. - Responsible for test sales agents accounts before go live . - Manage with NMS team to perform sales agents accounts test. - Solve sales agents issues related to wrong promos activations. - Run reports to determine malfunctions that continue to occur. - Follow up with dealers & franchises to ensure issue has been resolved.
Instructor / TeacherFull Time
Higher Institute of Computer Science
Jun 2011 - Jun 2012 -1 yr
Egypt , Sohag
Education
Bachelor's Degree in Information Technology
Assiut University (AUN)Jan 2011
Achievements
1- Launching Siebel System – WATANIYA Telecommunications. 2- Re branding from WATANIYA to OOredOO. 3- Deployment DELL Servers Project T610 “ Tender 10 “ ZAK & MOE “. 4- Launching CCTV Project at “ ZAK & MOE “. 5- Launching CCTV Project at ASQ 6- Launching Finger Print ( ZK ) Project at ASQ
Skills
- Technical Support
- Troubleshooting
- CCNA
- MCSE
- Project Management
- IT Manager
- PMP
- Networking
- Software Development
- Time Management
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
CCNA
CISCO·2019MCSE
Microsoft·2016PMP
Synergy·2015