Tarek Elganainy

Operation team leaderFull Time

• Job Details: Problem Solver.  Conflict management.  Analytical thinking, team motivation, Customer satisfaction.  Good Orientation at (WFM).  Leadership & management oriented (situational management , six steps of coaching, Oscar)  (Jul 2018- Present)  Working for Talabat.com.  As Operaton Team Leader.  Objectives: Responsible for team. Dong all the related activites related to (coaching, monitoring, one to one, running team performance,ttendance ...)  Handling the Queue by assigning tasks , checking tasks periorty, reporting for any issue to the concerned departments.  (Jun 2017- Jul 2018)  As TGO Team leader.  Objectives: Handling the Queue in different countreis (5) to garante that delivery proces is stable and all of the orders are in the right track in the different delivering stages.  Contacting with counteris mangers, rider managers to all over the day to report, sove any issue hapends from rides, resauarnts, technical issues.  Assigning nad distriputing desptchers to countiers.  Checking despatchers performance by checking different actions that were taken to make sure that al of despatching team ae following up SOPs.  (Sep 2016- March 2016)  As Complaint Managment Spicalist.  Objectives: Receiving & handling customers' complaints.  initiate investgaions related to customer`s complaints by tracking the order`s hestory, listing the agent`s calls.  Doing the refund related to online payment.  Handling the customer care.  (Jul 2012- Jul 2016)  working for Raya contact center.  As:account advaisor.  objectives: working for the directory enquiry for etisalat(emirates).  receiving and answering customer enquiries.  dealing with defferent cultures by receiving calls from many nationalities arabian,britsh,indians.  (May 2010 –Jun 2012)  Working for G.M.C for house appliances  As: customer service representative.  Responsibilities: - Receiving & handling customers' complaints) Egyptian &foreign customers.)  Follow up with the customers in order to solve their complaints.  Doing customers’ survey to check for the maintenance & fitting operations in order to have the ultimate Satisfaction of our customers.  Check for the unfinished orders.  (Feb 08- may 09)  Working for the Egyptian Packaging Plastic corporate  As: Accountant in customer accounts department.  Responsibilities: check up the cash flows in & out of the company.  Write & check up the checks.  Do the book keeping on customer’s accounts.  Other things on the bank...

Accountant advisorFull Time

After sale team leaderFull Time

• Job Details:Responsible of customer's survey after maintenance. Receiving and handling customer's complaints. Lead the team to achieve our Target on fast and efficient response to customers enquries and complaints.