Tarek Elashry

Assistant Store ManagerFull Time

• Job Details:- Responsibilities includes: Sales - Monitoring sales performance and ensure full adherence to both short and long term sales plan - Achieve the agreed store’s assigned strategic Sales Target - Enhance Sales Figures month over month Customers - Identifying and handling customers inquiries/complaints related to all the company products & services, and acting as first escalation channel - Monitoring overall customer satisfaction through enhancing the results of NPS (Net Promoter Score), IVR survey & Maintaining the Service Level at the Store in accordance with Vodafone required standards - Communicate effectively with other departments in order to provide the required customer service standard - Identifying and handling customer inquiries - Educating customers on products and offered services - Matching product benefits with customer needs - Decreasing the rate of customer complaints - Ensure that the store provides optimum level of end to end customer experience and FVR standard. Operations - Auditing the store in all aspects of the operation (cash, inventory, customer service, branding and pos guidelines, back office and archiving) - Work under & accomplish the agreed KPI’s demanded from the retail channel - Implement Vodafone Retail Vision (To Be The Place Of Choice For The Best Customer Experience) - Ensure effective, efficient & smooth store day to day Operation - Handle all store's technical issues, maintenance, inventory, and cash management - Validate all the store daily documents daily operations to ensure that the store is consistent in documentations - Ensure that store operations policies and procedures are followed & compliance - Responsible for all the complaints & suggestions cycles in the store - Handling all concerns regarding mystery shopping & call back unit criteria Within the store People - Lead, motivate & inspire team members to achieve the store objective - Develop staff members through ongoing training & one to one - Monitoring and analyze the team performance and productivity - Coach and develop performance - Preparing different reports for team performance - Handle staff scheduling - Providing the team with all operational support - Tailored development plan to each team member based on required improvement - Ensure that retail staff operate within the defined and authorized company policies - Conduct a monthly one 2 one with each team member Productivity - Achieving closure rate (above store average by 5%) - Manage the floor to maintain the agreed SL Financials - Monitoring the store’s P&L

Direct Sales @ Barclays BankFull Time

• Job Details:Responsibilities includes: - Marketing and sales for unsecured personal loans - Finding new customers for personals loans