Tarek Fawzy Fawzy

Team LeaderFull Time

• Job Details:- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks - Assists team members with information and plans for the new itineraries. - Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance. - Giving a training for the new products. - Communicates deadlines and sales goals to team members - Develops strategies to promote team member adherence to company regulations and performance goals - Conducts team meetings to update members on best practices and continuing expectations - Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines - Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints - Discussing the product & suppliers issues with the product team to improve the product and service level. - Co-ordinating with the operation team to make sure all the reservation and confirmations has been done for all the confirmed packages.

Sr. Travel ConsultantFull Time

• Job Details:- Receiving client’s quires. - Preparing quotations for inbound and outbound. - Creating tailor made itineraries. - Making all needed reservations. - Communicating with DMC in Asia and Europe to cover all the client’s needs. - Following up with the clients to ensure that they got what we promised and to improve the service quality. - Provide customers with quotations - Negotiate the terms of an agreement and close sales - Develop programs for international and domestic tour operators to include the targeted markets. - May coordinate and supervise the work of other employees. - Develops sales plan for major geographical markets. Performs related duties and fulfills responsibilities as required to include creating plans and actions to achieve designated goals.

Tour OperatorFull Time

• Job Details:1- Networking with tour operators 2- Providing travel information to clients 3- Managing customer issues 4- Displaying promotional material 5- Preparing quotations 6- Booking hotel rooms 7- Distributing travel itinerary