Tarek Ahmed Mostafa

Customer Care & Product Manager at El-Nahar Medical Solution

Faisal, Giza, Egypt

El-Nahar Medical Solution

May 2012 - Present -13 yrs, 1 month

Egypt , Cairo

Job Details:Cochlear Customer Care Manager & Product Specialist Jan 2018 – Current State  Clinical and Technical Support for Cochlear implants.  Improve customer service experience, create engaged customers and facilitate organic growth  Ensure Customer Satisfaction is achieved by communicating effectively and understanding the customer needs.  Take ownership of customers issues and follow problems through to resolution  Keep accurate records and document customer service actions and discussions  Responsible for Customer Care for Cochlear Implants Patients in All Branches & Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment  Develop service procedures, policies and standards  Control resources and utilize assets to achieve qualitative and quantitative targets  Support Sales team.  provide the required training for the staff.  Analyse statistics and compile accurate reports Dokki branch manager for hearing aids Sep 2013 – Dec 2018  Manage customer care team.  Sales support for hearing aids.  Provide Hearing aids technical training for the team.  Audiologist Clinical support. Senior Customer care for Hearing Aids - Head Office May 2012 – Aug. 2013  Sales, Customer Service & Fitter for Hearing Aids

Technical Center

Aug 2003 - Oct 2011 -8 yrs, 2 months

Egypt , Cairo

Job Details:Building and executing sales & business development plan, aligning and identifying a strategy to drive business growth & new customers acquisition. Get acquainted to present company profile and company presentations to clients (coordinated with the marketing department) Study projects specification and get involved in project selection and write quotations under supervision of tender specialist Identify business growth opportunities while being fully aware of our offerings and market/competition Leads negotiations, coordinates complex decision-making process, and overcomes obstacles to capture new business opportunities Full responsibility in achieving sales targets expectations in terms of revenue and profitability Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs for pursuing long term partnerships and upselling on new opportunities