Tarek Abdelhafiez Mohamed

Field Service Team LeaderFull Time

Senior Field Service EngineerFull Time

• Job Details: Manage AD Users& Computers.  Leading Field service engineer team in PepsiCo HQ.  Leading EUC team “HW and OS Migration project” in PepsiCo.  Identifies, diagnoses, and solving end-user’s corporate software and hardware, remote network.  Solve end-user problem for remote branches approved Personal Computer (PC) software.  Basic technical support at the network level: WAN and LAN connectivity, firewalls, and security.  Apply the McAfee Endpoint Protection Suite to provide Full Disk Encryption and Data Loss Prevention.  Basic remote access solution implementation and support: VPN, RSA, Cisco and Terminal Services.  Supporting VIP persons in Company& remotely.  Supporting meeting inside& outside company.  Experience in the following system: Windows 7, Windows 10, Office2010, Office2013, Office365 Pro, One Drive, Skype For Business, MS Teams.  Install, configuration& support of a variety Line of Business Applications. (SAP, Oracle, Sales& Distribution system, HFM - Oracle Hyperion Financial Management, Citrix attendance application).  Install, Configure& Troubleshooting SCCM client and connected it with Management point.  Helps install local area network cabling systems.  Provide needed information about all update’s software.  Support print quality and printer networking issues.  Configuring and troubleshooting Smart Mobile and ActiveSync over Exchange Enterprise mail service& Air watch encrypted mail application service.

Senior IT SpecialistFull Time

• Job Details:Mange network problem Identifies, diagnoses, and resolves problems for users of personal Computer software and hardware, District network, the Internet and new computer technology in a Call center environment; communicates solutions to end-users. Provides one-on-one end-user problem resolution over the phone for District approved Personal Computer (PC) software. Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet and local-area network access problems. Helps install local area network cabling systems. Provide needed information about all updates software.