Tarek Abdelrahman Abdeldaiem

Assistant Front Office Manager (Front office in charge)Full Time

• Job Details:• Assist the Cluster Front Office Manager in leading and managing all sections of the Front Office Department to ensure the highest standards of service following the policies, procedures and ACCOR Standards are met. • Also responsible for up-selling rooms to maximize the room revenue. I am able to schedule to work on a different shift. Key Responsibilities: • Responsibilities and essential job functions include but are not limited to the following: • Direct front office operation such as checking in, checking out, and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards, and focus on guest’s satisfaction and needs. Participate in the development, implementation, and review of the policies, procedures, practices, and standards. • Select, train, develop, schedule, and manage the performance of direct subordinates to ensure the efficient running of front office operations. • Maximize hotel revenue by controlling room inventory, group blocking, and packages, up-selling. • Maintain high visibility during the peak period to ensure the smooth running of operations, promote good public relations, take corrective actions, and handle customers’ complaints to ensure their satisfaction. • Greet VIP guests upon their arrival and escort them to their room. Establish good rapport and offer assistance for the duration of their stay. • Coordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to ACCOR Standards in a safe and secure environment. • Identify training plan activities and oversees their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities. • Assist in the preparation of the annual budget and manning guide and manage within budgetary guidelines, and avoiding Le Club retro claim. And achieving such as le club, GSS, Contribution targets. • Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events, and brief direct subordinates accordingly, so that all front office members can respond to guest requests and questions. • Accomplish a set of administrative duties such as leading and attending meetings, preparing monthly reports and memos, and other specific duties related to the job function. Reporting to Cluster Front office Manager and GM

Night ManagerFull Time

• Job Details:Responsibility • responsible for Front desk, Concierge, Airport representatives, GROs, Call Centre, Business Centre, arranging the SOPs of FO department and follow the Process, Apply and follow the process of online check-in as per Accor standard, Reservation, Recreation, and Security. Reporting directly to Front Office Manager / General Manager. • Directs Front Office operations such as checking in, checking out, and providing guest assistance whilst ensuring compliance with, and satisfaction of guests needs. all Front Office policies, procedures and standards • Assist the Front Office Team under the guidance of the Front Office Manager in the execution of their duties to maximize the operational efficiency of the department. • Maintains high visibility during peak periods in order to ensure the smooth running of operations, promotes good public relations, takes corrective actions and handles guests' complaints to ensure their satisfaction. • To assist the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service in accordance with the operating procedures and hotel standards. • Attends Management meetings and daily briefings in the absence of the Front Office Manager. • Ensures that the appropriate standards of conduct, dress, hygiene, uniform and appearance are maintained for all colleagues within the Front Office department. • Strictly adheres to the hotel's Policy on Confidentiality and Ethics.

Night Supervisor (Acting Night Manager)Full Time