Tapan Shah

Digital Sales cum Customer Service Officer

• Job Details:Identify and connect with potential clients through emailing, chats and networking events. Understand client needs and recommend suitable digital solutions. Deliver persuasive sales presentations, both in-person and online. Meet and exceed sales goals consistently. Maintain a robust sales pipeline and provide regular updates to the sales team.

Customer Service

• Job Details:Processing insurance claim for reimbursement or cashless. TPA, (FHPL) & doctors for claims status and if procedure is covered or not. Answering calls and responding to customer complaints. Forwarding customers to sales agents when a policy needs to be initiated.

Sr. Customer Service

• Job Details:Provide customer statistics regarding shipments via email (Zen Desk & Hub Spot). Using track-trace & terminal websites for the shipment to provide correct ETA, ETD, gate-in & gate-out. Requesting documents from customer (BL, AN & CI). Keep communication flowing with customer on a daily basis to ensure the highest customer service. Compile and submit accurate, regular and timely reports as requested. Downloading documents of shipment from (DHL, Fed-Ex & UPS).