Basic Info

Tamer Rofail

10 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

IT Manager at Future Academy

Experience Details

IT Manager

IT/Software Development

Manager

 Managing a team of 10 individuals: (2 IT Specialists, 8 PC Lab Specialists).
 Planning, installation, and implementation of all existing servers and implementation of addition and needed solutions.
 Planning, providing and installation of a Free Single Point of Contact ("SPOC") to meet the communication needs of both users and IT staff Using Service Desk (ITSM) Program which is ServiceDesk Plus (Help Desk Software Version).
 Planning, purchasing and installation of both a client and server Antivirus.  Preparing the data center to be a suitable environment with the minimum requirements.
 Successfully negotiating for obtaining a network security appliance that costs 3460 $ (USD) for free, and just paid for the Comprehensive Gateway Security Suite (CGSS) license 1987 $ (USD).
 Planning, installation, and implementation of a network security appliance solution with a load balancing feature supporting up to 7 WAN connections, that includes a gateway anti-virus, anti-spyware, intrusion prevention, application intelligence and control service, content/URL filtering and per user bandwidth management.
 Planning, and implementation of an upgrade plan for the whole network from Cat 5 and G-wireless Standards to Cat 6 and AC wireless Standards.  Planning, and implementation of a NAS storage powered by a ShareCenter™ 2-Bay Cloud Network Storage Enclosure and two 1 TB WD Red Drives.
 Planning a virtualization solution for all existing servers to consolidate all the servers’ hardware and make the best of its capabilities.
 Planning a NComputing vSpace desktop virtualization solution for all existing desktop PCs which effectively reduces hardware cost and achieves 95% power saving, not to mention data centralizing and approximately no down time.
 Inspired the whole team of IT to be more professional through studying hard, while constantly putting them to the test.  Hired two very suitable IT specialist personals, after performing less than 20 interviews.
 Recommending and performing of a training for most of the academy staff on computer usage basics.
 Documentation of all servers’ configurations and settings in detail.  Created both a computer and internet use policy for all the staff, taking in consideration every department work needs.
 Planned, and supervised a security test on the network to test the servers and the gateway for vulnerabilities. Using a professional ethical hacker. And also tested our website and published servers’ vulnerabilities, and took remedial actions to all encountered ones.
 Created an internal regulation sheet describing every single point in the appraisal, for all my team to commit to.
 Created a “employee of the month” system, to motivate all the team to compete with each other trying to not only commit to the internal regulation sheet points (which is a prerequisite for this system), but also exceed in performing technically and offer to do more


Company Details

Future Academy

Cairo, Egypt

51-100 employees

Education

http://www.fa-hiss.edu.eg/

Jun 2015 to present (1 year 6 months)
IT Consultant at Dar Elsallab

Experience Details

IT Consultant

IT/Software Development

Manager

All IT Manager responsibilities plus delivering my experience and prepare someone to fill in my place.


Company Details

Dar Elsallab

Cairo, Egypt

51-100 employees

Architectural and Design Services

http://www.darelsallab.com/

Mar 2014 to Dec 2014 (9 months)
IT Manager at Dar Elsallab

Experience Details

IT Manager

IT/Software Development

Manager

*Strategy & Planning*
 Lead IT Department operational and strategic planning, including fostering innovation, planning projects, setting and meeting deadlines, developing methods for computerizing a range of business tasks to help the organization grow and perform more efficiently as well as organizing and negotiating the allocation of resources.
*Acquisition & Deployment*
 Benchmark, analyze report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
 Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review as well as managing suppliers relationships.
 Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
 Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
 Develop request for quotations (RFQs), requests for proposals (RFPs) and requests for information (RFI).
 Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
*Operational Management*
 Manage the deployment, monitoring, maintenance, development, upgrade, and support all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
 Oversee provision of end-user services, including help desk and technical support services.
 Work with stakeholders to define business and systems requirements for new technology implementations.
 Direct research on potential technology solutions in support of procurement efforts.
 Keep current with the latest technologies.
 Approve and oversee projects and project portfolio.
 Practice asset management for IT hardware, software, and equipment.
 Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
 Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.


Company Details

Dar Elsallab

Cairo, Egypt

51-100 employees

Architectural and Design Services

http://www.darelsallab.com/

Dec 2009 to Feb 2014 (4 years 2 months)
System Engineer at Dar Elsallab

Experience Details

System Engineer

IT/Software Development

Experienced (Non-Manager)

Installation and configuration, testing and maintenance on new server hardware and software infrastructures.
 Management of email, virus and spam protection and ensuring the appropriate level of anti-virus protection.
 Perform daily maintenance and problem resolution.
 Provide technical support of IT hardware and software.
 Managing the whole Attendance System including Fingerprint Data, weekly reports and delivering output to HR Department to prepare the monthly payment sheet.
 Configuring Android Devices for employees and insuring mail delivery according to Enterprise regulations.
*ERP Implementation*
 Participating in ERP software selection, including review of the business process management and blueprint documentation.
 Working with a third-party expert to map the “to be” business processes against the software to determine areas of customization.
 Helping to determine what the organization will do about the gaps between its needs and the system’s capabilities.
 Working with a third-party expert to implement and test the chosen system.
 Creating a plan to determine how the organization will handle user and system issues after the cut over
 Participating in the determination of a legacy system phase-out approach.
 Contracting with a third-party to determine a training strategy, materials, etc.
 Determining a multi-site training schedule.


Company Details

Dar Elsallab

Cairo, Egypt

51-100 employees

Architectural and Design Services

http://www.darelsallab.com/

Dec 2008 to Nov 2009 (11 months)
Network Engineer at Dar Elsallab

Experience Details

Network Engineer

IT/Software Development

Entry Level

Installing, maintaining, performing upgrades, troubleshooting and providing support for client operating systems.
 Maintaining inventory of equipment-documentation of activities development and of system standards -recommendation and scheduling of repairs for networks.
 Installing and maintaining CCTV Systems for Head Quarters, Showrooms and Stores.
 Ensures the smoothness and performance of the Company’s internal Network.
 Identification, diagnosis and resolution of network problems.
 Monitoring the Internal Network to ensure both the Security and Performance.
 Ensure that the Network (Servers, PCs, etc….) are updated and secured.


Company Details

Dar Elsallab

Cairo, Egypt

51-100 employees

Architectural and Design Services

http://www.darelsallab.com/

Oct 2005 to Nov 2008 (3 years 1 month)

Education

BSc. Electrical Power Engineering in Electrical Power

Education Details

BSc. Electrical Power Engineering

Electrical Power

Helwan University, Egypt

Not specified

N/A

N/A

Helwan University
1996 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Amoun Private Schools

Egypt

1996

A / Excellent / 85 -100%

N/A

Amoun Private Schools
1996

Certifications

Certificate details

CCNA Routing & Switching

Jun 2014

N/A

N/A

N/A

Cisco Networking Academy

N/A

Certificate details

Microsoft Certified Systems Engineer

Aug 2008

N/A

N/A

N/A

IBM Education Center

N/A

Certificate details

CompTIA Network+® Certification

Aug 2007

N/A

N/A

N/A

IBM Education Center

N/A

Certificate details

CompTIA A+® Certification

Aug 2006

N/A

N/A

N/A

IBM Education Center

N/A

Training and Courses

Training/Course Details

CCNA Cisco Certified Network Associate

Oct 2013

Helper Learning Solutions

N/A

Training/Course Details

MCITP Server Administrator 2008

Oct 2012

Helper Learning Solutions

N/A

This profile is fresh!
Last update 7 days ago.

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Profile Skills and Keywords

AnalyticalArabicArchitectural And Design ServicesCCNA Cisco Certified Network AssociateCCNA Routing & SwitchingCCTVCompTIA A+ CertificationCompTIA Network+ CertificationCustomer-orientedDell Sonicwall FirewallEducationElectrical PowerEnglishFrenchISAITIT ConsultantIT ManagerIT ProcurementLeaderMCITP Server Administrator 2008Microsoft Certified Systems EngineerMusicNetwork AdministrationNetwork EngineerPersistentPlannerReadingReal Time SystemsSecuritySoftware DevelopmentSystem EngineerTMGTPM Project ManagementTeam Building - LeadershipTroubleshootingWANs & LANsWindows Server 2003Windows Server 2008Windows Server 2012

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

TMG

TMG

: Expert

: High

:

More than 7 years

ISA

ISA

: Expert

: High

:

More than 7 years

Windows Server 2008

Windows Server 2008

: Expert

: High

:

More than 7 years

Windows Server 2003

Windows Server 2003

: Expert

: High

:

More than 7 years

Windows Server 2012

Windows Server 2012

: Expert

: High

:

More than 7 years

Dell Sonicwall Firewall

Dell Sonicwall Firewall

: Expert

: High

:

1-3 years

Fields of Expertise

Team building - leadership

Team building - leadership

: Expert

: Extreme - I love it!

:

More than 7 years

IT Procurement

IT Procurement

: Expert

: High

:

More than 7 years

Network Administration

Network Administration

: Expert

: Extreme - I love it!

:

More than 7 years

Troubleshooting

Troubleshooting

: Expert

: Extreme - I love it!

:

More than 7 years

WANs & LANs

WANs & LANs

: Expert

: Extreme - I love it!

:

More than 7 years

Real time systems

Real time systems

: Expert

: Extreme - I love it!

:

More than 7 years

TPM Project Management

TPM Project Management

: Expert

: Extreme - I love it!

:

More than 7 years

CCTV

CCTV

: Expert

: High

:

More than 7 years

Security

Security

: Expert

: High

:

More than 7 years

Key Skills

Analytical, Leader, Planner, Customer-oriented, Persistent

Online Presence

http://www.linkedin.com/pub/tamer-tawfik/91/8a9/906https://www.facebook.com/Tamer.Tawfik.Gaberhttps://twitter.com/Eng_TamerTawfikhttp://www.tamer-tawfik.com

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