Tamer Hossam

Store ManagerFull Time

• Job Details:o Sales trends tracking & analysis responding to customers’ needs current & prospected o Participate in formulating and implementing appropriate new sales techniques to increase sales volume. o Effective Managing for inventory levels & Portfolio and making key decisions about stock control o Continues improvement for own Product Knowledge (Internal & Competitors) o Represent Vodafone Customer care Standards, Building Relationship & exceed customers expectations o Reduce Customers Complaints & set plan for the proper preventive actions o Continues Enhancement in Customers Handling Techniques for the Store o Ensure Continues Update for Staff Knowledge for Vodafone and Competitors o Ensure Building Rapport with Store Customers & Solving Escalated Issues o Ensure applying First Visit Resolution for at least 90% of walking customers o Ensure That All Store Staff are Up to Date by All Product Knowledge and Policy & Procedures o Ensure exceeding customer Expectation either on terminal treatment and overall atmosphere o Maintain & improve customer waiting experience o Ensure Applying & Improving Structured Customer Experience Criteria in terms of Staff Interaction & Overall Look & Feel o Achieve Assigned Target Month Over Month For Qualitative & Quantitative o Improve Store Sales Team Skills ensure their continues target achievement o Maintain Continues growth for Store profitability performance YOY including sold units & revenue o Effective Control & productivity for Store Expanses & Improve Revenue on both direction for Sales & Usage revenue o P&L EBITDA% Objective o Improve Store Banding Score o Ensure Store Terminals Effective Utilization o Update & maintain Agreed People Evaluation & development documents keeping performance history for store individuals o Role Model Behavior Regarding the Attendance & complying to Company Code of Ethics o Completes store operational requirements by scheduling and assigning employees and following up on work results. o Control Risk, Reduce Cost and ensure effective Control for store inventory & Cash eliminating money loss probability o Secure Customer & business data eliminating any possibility of abusive activities o Protects employees and customers by providing a safe and clean store environment. o Maintain Qualitative Time Management Balancing own objectives, store objectives & assigned tasks managing priorities o Resolve all action points stated in monthly store visits o Continues tracking for attendance & leaves compliance for all subordinates ensuring accurate reporting for H.R o Identify People Potentiality and setting development plan building his own successor capabilities o Conduct Consistent & Effective Performance Evaluation & supporting All Team members to improve their performance o Monitor, Coach and adjust Direct Reports Performance Ensure their awareness for their improvement Area o Conduct Monthly Communication Meeting with All team members ensuring their alignment with company objectives o Conduct weekly meeting with Store Leaders discussing weekly performance ,activity highlights and required action plans o Conduct training needs analysis for store staff based on their current & potential capabilities and discuss it with Area manager o Identify & Set Development Plan for Low Performing with clear objectives, measurements & Time frame o Ensure New Hired Action Plan Delivery & Progress Tracking and evaluation o Solve People pending issues empowering them with excellent work environment considering their inputs in store development plan o Work life balance and compliance towards Annual yearly vacation plan for the Store Staff o Track & Adjust Subordinates punctuality towards attendance o Ensure Clear Understanding for company Vision, Strategy & Objectives for Self & Team o Set Detailed Action plan for the store ensure continues development & close tracking for delivery progress

Assistant HR Manager Full Time

• Job Details:o Manpower Planning o collection of data – recruitment o short listing the resumes, arrangement of interviews o selection of candidates - offer letter o open an employee file - resume, interviewers remarks, all related documents o co -ordination and effective communication between employer and employee o retention , motivations, maintain office discipline