Basic Info

Tamer Hossam

12 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Store Manager at Vodafone

Experience Details

Store Manager

Sales/Retail

Manager

o Sales trends tracking & analysis responding to customers’ needs current & prospected

o Participate in formulating and implementing appropriate new sales techniques to increase sales volume.

o Effective Managing for inventory levels & Portfolio and making key decisions about stock control

o Continues improvement for own Product Knowledge (Internal & Competitors)

o Represent Vodafone Customer care Standards, Building Relationship & exceed customers expectations

o Reduce Customers Complaints & set plan for the proper preventive actions

o Continues Enhancement in Customers Handling Techniques for the Store

o Ensure Continues Update for Staff Knowledge for Vodafone and Competitors

o Ensure Building Rapport with Store Customers & Solving Escalated Issues

o Ensure applying First Visit Resolution for at least 90% of walking customers

o Ensure That All Store Staff are Up to Date by All Product Knowledge and Policy & Procedures

o Ensure exceeding customer Expectation either on terminal treatment and overall atmosphere

o Maintain & improve customer waiting experience

o Ensure Applying & Improving Structured Customer Experience Criteria in terms of Staff Interaction & Overall Look & Feel

o Achieve Assigned Target Month Over Month For Qualitative & Quantitative

o Improve Store Sales Team Skills ensure their continues target achievement

o Maintain Continues growth for Store profitability performance YOY including sold units & revenue

o Effective Control & productivity for Store Expanses & Improve Revenue on both direction for Sales & Usage revenue

o P&L EBITDA% Objective

o Improve Store Banding Score

o Ensure Store Terminals Effective Utilization

o Update & maintain Agreed People Evaluation & development documents keeping performance history for store individuals

o Role Model Behavior Regarding the Attendance & complying to Company Code of Ethics

o Completes store operational requirements by scheduling and assigning employees and following up on work results.

o Control Risk, Reduce Cost and ensure effective Control for store inventory & Cash eliminating money loss probability

o Secure Customer & business data eliminating any possibility of abusive activities

o Protects employees and customers by providing a safe and clean store environment.

o Maintain Qualitative Time Management Balancing own objectives, store objectives & assigned tasks managing priorities

o Resolve all action points stated in monthly store visits

o Continues tracking for attendance & leaves compliance for all subordinates ensuring accurate reporting for H.R

o Identify People Potentiality and setting development plan building his own successor capabilities

o Conduct Consistent & Effective Performance Evaluation & supporting All Team members to improve their performance

o Monitor, Coach and adjust Direct Reports Performance Ensure their awareness for their improvement Area

o Conduct Monthly Communication Meeting with All team members ensuring their alignment with company objectives

o Conduct weekly meeting with Store Leaders discussing weekly performance ,activity highlights and required action plans

o Conduct training needs analysis for store staff based on their current & potential capabilities and discuss it with Area manager

o Identify & Set Development Plan for Low Performing with clear objectives, measurements & Time frame

o Ensure New Hired Action Plan Delivery & Progress Tracking and evaluation

o Solve People pending issues empowering them with excellent work environment considering their inputs in store development plan

o Work life balance and compliance towards Annual yearly vacation plan for the Store Staff

o Track & Adjust Subordinates punctuality towards attendance

o Ensure Clear Understanding for company Vision, Strategy & Objectives for Self & Team

o Set Detailed Action plan for the store ensure continues development & close tracking for delivery progress


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Retail

N/A

Jul 2007 to present (10 years)
Assistant HR Manager at City Trade

Experience Details

Assistant HR Manager

Human Resources

Experienced (Non-Manager)

o Manpower Planning
o collection of data – recruitment
o short listing the resumes, arrangement of interviews
o selection of candidates - offer letter
o open an employee file - resume, interviewers remarks, all related documents
o co -ordination and effective communication between employer and employee
o retention , motivations, maintain office discipline


Company Details

City Trade

Cairo, Egypt

101-500 employees

Financial Services

N/A

Jun 2006 to Jul 2007 (1 year 1 month)
Sales at KIA Motors Maadi

Experience Details

Sales

Sales/Retail

Entry Level

o Selling and promoting Finance, Insurance products and Paint Protection
o Demonstrating vehicles to customers, including taking them for drives
o Reporting to the vehicle Sales Manager on activities, reviews and analyses.
o Meeting customers face to face and holding sales discussions with them
o Preparing car purchase packages


Company Details

KIA Motors Maadi (multinational)

Cairo, Egypt

501-1000 employees

Automotive

N/A

Jan 2004 to Jul 2005 (1 year 6 months)

Education

Bachelor's Degree in o Faculty Of Commerce And Business Administration

Education Details

Bachelor's Degree

o Faculty Of Commerce And Business Administration

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2000 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ebrahmya

Egypt

2000

B / Very Good / 75 - 85%

N/A

Ebrahmya
2000

Training and Courses

Training/Course Details

o Time Management

May 2010

Logic

N/A

Training/Course Details

o TE Management

Aug 2012

Vodafone

N/A

Training/Course Details

o Appraisal training

Oct 2012

Vodafone

N/A

Training/Course Details

o People management

Mar 2014

Vodafone

N/A

Training/Course Details

o Health & Safety

Aug 2015

Vodafone

N/A

Training/Course Details

MS Office

Feb 2007

Cairo University

N/A

This profile is fresh!
Last update 12 days ago.

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Profile Skills and Keywords

Assistant HR ManagerAutomotiveBusiness DevelopmentFinancial ServicesHuman ResourcesKIA Motors MaadiMS OfficeManagementO Appraisal TrainingO Faculty Of Commerce And Business AdministrationO Health & SafetyO People ManagementO TE ManagementO Time ManagementPeoplePeople ManagementRetailSalesSportsStore ManagerTechnologiesVodafone

Self-assesed Skills

Fields of Expertise

Retail

Retail

: Advanced

: High

:

5-7 years

Management

Management

: Advanced

: High

:

3-5 years

people Management

people Management

: Advanced

: High

:

3-5 years

Online Presence

Tamer HossamTamer Hossam

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