Basic Info

Tamer Hafez

More than 15 years

Cairo, Egypt

Master's Degree

Manager

Work Experience

IT Field Support Manager & IT Network Expansion Project Manager at EmiratesNBD

Experience Details

IT Field Support Manager & IT Network Expansion Project Manager

Installation/Maintenance/Repair, Project/Program Management

Manager

- Ensure compliance to the agreed SLA of IT service level provided.
- Monitor PCs and laptops on AD and SCCM.
- Troubleshoot, and identify IT raised issues (Software/Hardware) from the Bank users in order to facilitate business work.
- Monitor and manage printing issues with the printing business partner “Xerox”.
- Maintain sufficient Hardware stock in IT Stores and reorder point.
- Provide IT technical support for Bank users in order to ensure business functionality.
- Plan and manage hardware related issues “install, configure, and movement”
- Provide guidance and monitoring for team members.
- Monitor IT equipment and network infrastructure for stable performance.
- Review and manage the bank’s platform Image.
- Plan and manage for new/upgrade/migrate workstation systems installation.
- Monitor IT services provided to the bank’s users in order to insure the level of IT services qualities delivered to users.
- Review IT Field Support Team action and ensure complying with Bank procedures and policies.
- Check the compliance level of the Domain with the Bank security policy and regulations.


Company Details

EmiratesNBD (multinational)

Cairo, Egypt

More than 1000 employees

Banking

www.emiratesnbd.com

Jan 2013 to present (3 years 11 months)
IT Network Expansion & Project Support Manager at BNPParibas

Experience Details

IT Network Expansion & Project Support Manager

Installation/Maintenance/Repair, Project/Program Management

Manager

N/A


Company Details

BNPParibas (multinational)

Cairo, Egypt

More than 1000 employees

Banking

www.bnpparibas.com

Mar 2006 to Dec 2012 (6 years 9 months)
Business Analyst at North Cairo for electricity distribution Company, Electric Ministry

Experience Details

Business Analyst

Business Development, Sales/Retail

Experienced (Non-Manager)

- Analise problem areas, design and implement system improvement.
- Analise documents, files and report related to workflow.
- Organize data files and prepare flowchart of data movements.
- Document procedures and operation methods.
- Establish the needed comparison reports for both manual and computer systems


Company Details

North Cairo for electricity distribution Company, Electric Ministry

Cairo, Egypt

More than 1000 employees

Energy and Utilities

N/A

Mar 2003 to Mar 2006 (3 years)
Accountant (Grand Customer Accounts) at Cairo for electricity distribution Company, Electric Ministry

Experience Details

Accountant (Grand Customer Accounts)

Accounting/Finance

Entry Level

- Calculate and reconciliation electric fees issuing for governmental grand customers sector
- Reconciliation and settlement of wasted energy on electric network (Governmental Grand Customers).
- Document procedures and operation methods.


Company Details

Cairo for electricity distribution Company, Electric Ministry

Cairo, Egypt

More than 1000 employees

Energy and Utilities

N/A

Aug 2001 to Mar 2003 (1 year 7 months)
IT Specialist at Egyptian Company for Trading and Supplies (ETS)

Experience Details

IT Specialist

Installation/Maintenance/Repair

Entry Level

- Install MS products for sold computers
- Enter any required data.
- Provide Technical Support Desktop users.
- Provide advice remotely or on the spot to clients.


Company Details

Egyptian Company for Trading and Supplies (ETS)

Cairo, Egypt

51-100 employees

Computer Hardware

N/A

Dec 1995 to Aug 2001 (5 years 8 months)

Achievements


- Initiated, implemented, and managed new intelligent printing solution “Equitrac Office - follow me” for secure, controllable, and low cost printing system.
- Migrated All Bank Computers’ platform from Windows XP to Windows7 within 3 months “2100 Workstations” including creating new golden Image, installing & testing All Bank applications & Software, and converting Lotus Notes Mail archive (NSF) TO Microsoft Exchange archive (PST).
- Maintain all Bank IT regular functions in parallel with acquisition process.


- Migrated Computer systems from Windows NT to Windows Server 2000 and 2003 and built child domain trusted from Paris main domain.
- Managed, Planned and implemented Xerox printing system to all Bank Branches.
- Managed, and initiated printing servers to customize and control printing processes through Active Directory.
- Managed, deployed, and install IT Infrastructure and systems for 61 new branches in-line with the Bank plan to expand its branches network in Egypt (from 350 to 1800 workstations)
- Implemented and installed 700 workstations for the Bank’s headquarters in Egypt in less than 2 months to transfer the Bank Head Office from Garden City to headquarters in new Cairo City.
- Implemented and deployed BNP IT systems within acquisition procedures on Sahara Bank (Tripoli – Libya).
- Implemented and deployed Business Continuity Plan (BCP) site.
- Recovered more than 400 PC including their infrastructure in 72 hours (revolution damage recovery).


- Introduced and implemented a new tracking System based on Compare the manual and computerized bills results.
- Implemented a new regularization System based on Computer calculations.
- Transferred from manual bills issuance to computerize bills issuance.
- Deploy computer system to all grand customer departments.


- Introduced a new regularization System based on Computer calculations.
- Discover about 1,250,000,000 KWH wasted from electric network (equivalent to 200,000,000 EGP)
- Separate Grand Customer accounts that belongs to North Cairo Company away from Cairo Company.


High Score in Primary 6 (1st Place Primary School - Saudi Arabia Kingdom)

Education

DBA in Strategic Management

Education Details

DBA

Strategic Management, Management

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
2013 - 2018 (Expected)
Technical Diploma in Project Management

Education Details

Technical Diploma

Project Management

Regional IT Institute (RITI), Egypt

Not specified

N/A

N/A

Regional IT Institute (RITI)
2016 - 2016
MBA in E-Business

Education Details

MBA

E-Business

Arab Academy for Science, Technology and Maritime Transport, Egypt

A / Excellent / 85 -100%

N/A

N/A

Arab Academy for Science, Technology and Maritime Transport
2011 - 2013
B.sc of Commerce - Faculty of Commerce in Accounting

Education Details

B.sc of Commerce - Faculty of Commerce

Accounting

Cairo University, Egypt

Not specified

N/A

member of Syndicate of commercial professions

Cairo University
1995 - 2001
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Shobra ElThanawya

Egypt

1990

B / Very Good / 75 - 85%

N/A

Shobra ElThanawya
1990

Certifications

Certificate details

ITIL Foundation Certified in IT Service Management,

May 2016

83 out of 100

N/A

5698146.20539564

Hewlett-Packard (HP)

N/A

Certificate details

Microsoft Certified Solutions Associate (MCSA)

Apr 2012

93 out of 100

N/A

D715-7930

Microsoft

N/A

Certificate details

Microsoft Certified Information Technology Professional: Enterprise Administrator (MCITP)

Sep 2009

92 out of 100

N/A

A967-9862

Microsoft

N/A

Certificate details

Microsoft Certified System Administrator MCSA

Jan 2009

90 out of 100

N/A

A967-9840

Microsoft

Microsoft Windows Server 2003

Training and Courses

Training/Course Details

Introduction to Computer data processing system

Jan 1998

AMAC ElAhram

N/A

Training/Course Details

Cobol Language

Jul 1998

AMAC ElAhram

N/A

Training/Course Details

Windows95

Feb 1999

AMAC ElAhram

N/A

Training/Course Details

Introduction to Networks

Mar 2005

AMAC ElAhram

N/A

Training/Course Details

Visual Basic 5

Oct 1999

AMAC ElAhram

N/A

Training/Course Details

Managing MS Win. Server 2003 Environment

Jun 2005

AMAC ElAhram

N/A

Training/Course Details

Maintaining MS Win. Server 2003 Environment

Oct 2005

AMAC ElAhram

N/A

Training/Course Details

MS Win. XP Professional

Jan 2006

ITI

N/A

Training/Course Details

Supporting users running the Microsoft windows XP operating system

May 2006

Egyptian Banking Inistitute (EBI)

N/A

Training/Course Details

Supporting users running applications on a Microsoft windows XP desktop operating system

Jul 2006

Egyptian Banking Inistitute (EBI)

N/A

Training/Course Details

Maximizing Productivity with Notes 6 for Power User

Aug 2006

IBM

N/A

Training/Course Details

Help Desk Support for IBM Lotus Notes 6

Sep 2006

IBM

N/A

Training/Course Details

Administrating Domino6 Operating Fundamentals

Oct 2006

IBM

N/A

Training/Course Details

Administrating IBM Lotus Domain 6: Managing Servers & Users

Nov 2006

IBM

N/A

Training/Course Details

Certified Information System Audit

Oct 2009

American Chamber

N/A

Training/Course Details

ITIL V3 Foundation for IT Service Management

Apr 2010

Egyptian Banking Inistitute (EBI)

N/A

Training/Course Details

Administering System Centre 2012 Configuration Manager

Apr 2014

Egyptian Banking Inistitute (EBI)

N/A

Training/Course Details

Information Technology Infrastructure Library (ITIL)

Mar 2016

Egyptian Banking Inistitute (EBI)

N/A

This profile is fresh!
Last update 7 days ago.

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Profile Skills and Keywords

Accountant (Grand Customer Accounts)AccountingAdministering System Centre 2012 Configuration ManagerAdministrating Domino6 Operating FundamentalsAdministrating IBM Lotus Domain 6: Managing Servers & UsersAnalyticalArabicBNPParibasBankingBusinessBusiness AnalystBusiness DevelopmentCertified Information System AuditCobol LanguageComputerComputer HardwareE-BusinessEmiratesNBDEnergy And UtilitiesEnglishFinanceFoodHandles StressHard WorkerHelp Desk Support For IBM Lotus Notes 6IT Field Support Manager & IT Network Expansion Project ManagerIT Network Expansion & Project Support ManagerIT SpecialistITIL Foundation Certified In IT Service Management,ITIL V3 Foundation For IT Service ManagementInformation TechnologyInformation Technology Infrastructure Library (ITIL)InstallationInsuranceIntroduction To Computer Data Processing SystemIntroduction To NetworksLeaderMBAMS Win. XP ProfessionalMaintaining MS Win. Server 2003 EnvironmentMaintenanceManagementManaging MS Win. Server 2003 EnvironmentMaximizing Productivity With Notes 6 For Power UserMicrosoft Certified Information Technology Professional: Enterprise Administrator (MCITP)Microsoft Certified Solutions Associate (MCSA)Microsoft Certified System Administrator MCSAMicrosoft OfficeMicrosoft PowerPointMicrosoft ProjectOrganizerPing-pongProgram ManagementProjectProject ManagementRepairRetailSalesStrategic ManagementSupporting Users Running Applications On A Microsoft Windows XP Desktop Operating SystemSupporting Users Running The Microsoft Windows XP Operating SystemTeachingTravelVisual Basic 5WalkingWindows95

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Microsoft Project

Microsoft Project

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Information Technology

Information Technology

: Expert

: Extreme - I love it!

:

More than 7 years

Management

Management

: Advanced

: Extreme - I love it!

:

More than 7 years

Project Management

Project Management

: Advanced

: High

:

5-7 years

Accounting

Accounting

: Beginner

: Little

:

1-3 years

Teaching

Teaching

: Little knowledge

: Medium

:

Less than 1 year

Key Skills

Analytical, Leader, Hard worker, Organizer, Handles Stress

Online Presence

https://eg.linkedin.com/in/tamerhafezhttp://facebook.com/tamer.hafez.0http://tamer-hafez.blogspot.com/http://tamer-hafez-teamwork.blogspot.com

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