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Tamer Essam Abdellatif

Customer Experience Program Manager at Telecom Egypt

Cairo, Egypt

Work Experience

  • Customer Experience Program ManagerFull Time

    Telecom Egypt

    Jan 2017 - Present -8 yrs, 5 months

    Egypt , Cairo

    • Job Details:Responsible for creating high class customer experience for Mobile services by carrying all the measurements and analysis impacting the customer in addition to leading the execution & management of new initiatives and enhancements that enhance level of service quality as well as increasing customer satisfaction, loyalty and advocacy
  • PMO & Strategy Execution ManagerFull Time

    TEData

    May 2014 - Dec 2016 -2 yrs, 7 months

    Egypt , Cairo

    • Job Details:Manage large scale strategic projects that deliver new technology or new business models which are key contributing factors to the future success of organization. Manage the strategy formulation and development phase as well as measuring organization performance regularly to ensure all business units are achieving the company’s vision and targets.
  • Technology/IT Senior Project ManagerFull Time

    Vodafone

    Jun 2009 - Apr 2014 -4 yrs, 10 months

    Egypt , Cairo

    • Job Details:Responsible for managing Vodafone Egypt and Group large scale IT projects where business and technology requirements have to be managed and resources have to be coordinated in order to achieve company strategic plans.
  • Data Networks EngineerFull Time

    Vodafone

    Jun 2008 - May 2009 -11 months

    Egypt , Cairo

    • Job Details:Build, design, maintain, and support Corporate, Data center, large scale call centers & GSM data network.
  • Education

    • BSC of Communication Engineering in Telecommunication

      Arab Academy for Science, Technology and Maritime Transport (AAST)

      Jan 2000 - Jan 2005 - 5 yr

    • High School - Thanaweya Amma

      Lycee Elhorya Language School

      Jan 2000 

    Skills

    • Program Management
    • Microsoft Project
    • Microsoft Office
    • IT Data Networks, Systems & Infrastructure
    • Customer Experience
    • Strategic Planning
    • Microsoft Visio

    Languages

    • Arabic

      Fluent
    • English

      Fluent
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