
Tamer Essam Abdellatif
Customer Experience Program Manager at Telecom Egypt
Cairo, EgyptWork Experience
Customer Experience Program ManagerFull Time
Telecom Egypt
Jan 2017 - Present -8 yrs, 5 months
Egypt , Cairo
- Job Details:Responsible for creating high class customer experience for Mobile services by carrying all the measurements and analysis impacting the customer in addition to leading the execution & management of new initiatives and enhancements that enhance level of service quality as well as increasing customer satisfaction, loyalty and advocacy
PMO & Strategy Execution ManagerFull Time
TEData
May 2014 - Dec 2016 -2 yrs, 7 months
Egypt , Cairo
- Job Details:Manage large scale strategic projects that deliver new technology or new business models which are key contributing factors to the future success of organization. Manage the strategy formulation and development phase as well as measuring organization performance regularly to ensure all business units are achieving the company’s vision and targets.
Technology/IT Senior Project ManagerFull Time
Vodafone
Jun 2009 - Apr 2014 -4 yrs, 10 months
Egypt , Cairo
- Job Details:Responsible for managing Vodafone Egypt and Group large scale IT projects where business and technology requirements have to be managed and resources have to be coordinated in order to achieve company strategic plans.
Data Networks EngineerFull Time
Vodafone
Jun 2008 - May 2009 -11 months
Egypt , Cairo
- Job Details:Build, design, maintain, and support Corporate, Data center, large scale call centers & GSM data network.
Education
BSC of Communication Engineering in Telecommunication
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2000 - Jan 2005 - 5 yr
High School - Thanaweya Amma
Lycee Elhorya Language SchoolJan 2000
Skills
Languages
Arabic
FluentEnglish
Fluent