Tamer Abd El- Ghany

Chief Operations Officer (COO)Full Time

• Job Details:• Define and implement Proserv’s 2025 strategic objectives for expansion and revenue growth. • Oversee cross-functional department performance and implement operational KPIs. • Approve the monthly departmental financial statements and provide enhancement advices where needed. • Interact with Mega clients to assure the best CX practices are provided. • Review and approve the pricing strategy of the current and new products and services. • Represent executive leadership in operational matters, driving stakeholder alignment. • Direct finance, business development, HR, and operations with measurable outcomes. • Develop and align operational goals with company-wide synergy. • Act on behalf of the CEO, managing day-to-day operations. • Oversee departments performance and KPIs including Finance, Business Development, Tele sales and HR Consultation. • Lead strategic partnerships and negotiations with international affiliates for business growth.

Human Resources DirectorFull Time

• Job Details: Liaise with the top management to plan for the business expansion and new projects.  Act as an advisor to the Chairman & MD regarding the sensitive HR topics.  Act as an advisor to Kahraba top management and executives regarding the HR best practices.  Manage and align the human resources activities with the corporate strategic plan to achieve the organizational goals.  Play as the focal point for all corporate internal communication issues.  Lead the coordination process with Kahraba executives to prepare the SOPs.  Determine the yearly HR departmental KPIs, based on which agree with the HR team on their annual individual objectives.  Support and cooperate with Kahraba executives to prepare their sectors’ yearly KPIs.  Lead the HR team to accomplish the approved HR action plan.  Responsible for initiating HR activities to sharpen the work culture at Kahraba and create a healthy work environment.  Approve the yearly HR budget and present it to Kahraba top management and EKH Group CHRO.  Responsible for deciding the Talent Management guidelines and general strategies.  Approve the yearly manpower plan after conducting work load analysis (WLA) for all needed positions.  Responsible for managing the Performance Appraisal system and proposing the yearly merit increment and performance bonus matrix for Chairman approval.  Review and approve the yearly promotion plan before being submitted to Chairman & MD.  Efficiently manage Kahraba’s Compensation & Benefits structure to guarantee internal equity and fair pay.  Approve the Organizational Development activities and practices to foster employees’ loyalty and achieve the best possible work-life balance.  Responsible for reviewing and approve the HR metrics based on the HR best practices.  Approve and present the HR monthly report to the Chairman & MD to highlight the HR activities’ progression.  Overview the employees’ relations and personnel activities to assure fully compliance with the governmental regulations and commitments.  Monitor the yearly training plan execution - as per the budget - to assure meeting the learning objectives and training KPIs.  Manage the execution of Kahraba yearly Corporate Social Responsibility (CSR) activities.

Chief Human Resources OfficerFull Time

• Job Details: Cooperate with the Group Chairman to decide the HR road map for the whole group (13 companies – 5000+ Employees).  Interact closely with the CEOs and GMs of all subsidiaries to guarantee the proper implementation of HR practices.  Cooperate with BODs to complete successfully the transformational stage by shifting the group from a family operational model to corporate one.  Lead the Human Resources due diligence during the merging and acquisition activities.  Advise the group Chairman regarding the subsidiaries restructuring phases.  Liaise with the group Chairman to achieve the Holding company vision by establishing The Shared Services Center (SSC) in Egypt.  Lead the project of transferring the (SSC) from a cost center to a profit center by contracting it’s technical and management services to all subsidiaries.  Lead the HR automation project across the group by implementing Oracle Fusion (HCM).  Fully responsible for accomplishing the nationalization program and meet the Saudization percentages in 4 months.  Lead the job evaluation project across all subsidiaries by implementing MERCER methodology and succeed in developing competitive and challenging salary structures.  Establish new branches for Al Gihaz in both Pakistan & Jordon.  Lead the process of reshaping the subsidiaries’ organization charts to reach a more efficient operational models.  Lead the Compensation & Benefits Director, Organization Development Director, Talent Management Director and Performance Management Director to fully achieve their objectives.  Lead the HR Operations Manager & Administration Manager to assure that their functions are done successfully (72 Administration & Fleet personnel - 300+ equipment).