Tamer Yosri

IT Infrastructure SupervisorFull Time

• Job Details: As part of my role, I keep a close eye on the performance of our systems and analyze the requirements of each department that uses them.  From there, I develop plans to address any needs or concerns that arise.  Additionally, I assess the technical and economic feasibility of potential solutions, updates, and enhancements, and determine the necessary specifications for each.  I work with the IT manager to develop proposals and procedures for management.  I am responsible for copying and securing saved information to ensure its integrity.  I also follow up on maintenance operations and provide recommendations for possible solutions.  I evaluate the efficiency of the applied system and assess its status and applications to meet the group's needs.  Additionally, I execute preventive maintenance plans for computers and programs in the group.  I assist with communications between the group's sites.  I prepare schedules and request assistive devices when available from the company.  I provide technical support to the departments and assist in developing plans for the organizational structure, a plan for workers in the field of work, and a special job description.

IT Senior SupportFull Time

• Job Details: Administering and troubleshooting PC software and hardware, including Windows recovery and backup.  I am also equipped to handle administering and troubleshooting Windows Server 2012/2016 and the Kaspersky Center server.  Additionally, I can manage network infrastructure fingerprint, configure CCTV and NVR, and manage file and print servers.  I can monitor and manage the company's Firewall Fortigate.  Installed new hardware and software to meet system specifications and user needs.  Followed user guides and technical manuals to complete skilled repairs.  Entered comments to control system operation, verify functionality and detect errors.  Backed up servers regularly to reduce data loss.

IT Specialist administrator SupportFull Time

• Job Details: I am responsible for managing and troubleshooting the company's PC, software, and hardware, as well as maintaining and troubleshooting the network infrastructure.  Additionally, I handle tasks related to Active Directory and group policy.  Evaluated impact of new software and monitored performance to make necessary changes.  Held overall responsibility for efficient IT service deployment across global Master Control Stations.  Provided business continuity through first-class IT support, liaising professionally with varied business users and technical teams.  Managed diverse technical projects through process change, improvements and roll-outs.  Developed user manuals to provide written reference and convey information.  Used available technology to promote website and gather statistical information for analysis.  Facilitated server migrations and upgrades swiftly and accurately, aiding smooth-running IT operations.  Created and implemented effective technical solutions, growing business capabilities in line with company targets.