Tamer Shawky

 Visualized the customer journeys and getting verbatim classifications as well as figured out the customer feedback for each journey to determine the area for improvement  Launching a new business model text mining methodology for analyzing thousands of customer feedback a month that financially impact on reducing the cost of headcount  Launching a new business model of mystery visit approach by conducting mystery shopping activities for more than 1,000 retails with expected annual visits target more than 10K including competitors in the market to assess the real interactions to reveal a real customer journey in the retail  In addition to establishing a new business model associated with competitive benchmarking by comparisons of product, service, process, methods to discern what sets us apart from our competitors  The new customer experience insight unit (within 2 years) became the main player that participated in shifting the culture towards customer-centricity and injected