Tamer Selim

Chief Technology Officer - CTOFull Time

• Job Details:•Act as a Operations Manager within the Support Operations team by instilling customer service culture, monitoring the call que, ensuring staffing levels, being an advocate for the team, but also an extension of management. . Manageengine a group of Support Operations Associates by acting as a mentor by coaching on escalated calls, providing them with performance feedback, maintaining their schedules and performance profiles and monitor their day to day progress. •Participating in Associate on-boarding, mentoring and on-going training, including identifying areas for on-going technical and non-technical training for the team. •Monitor and analyze daily, weekly, monthly, and YTD status for Support team to be able to report progress and provide suggestions on trends and solutions. •Review, propose, implement and constantly evaluate Support Operations processes and tools to improve efficiencies. •Admin. Of Active Directory server, Mail server, Copier machine server and services. •Design and Installation network systems (Switches, Routers.., etc.). •Collaborating with other areas of the business regarding Customer Operations issues and processes. •Impact and monitor overall team morale on a daily basis. •Providing feedback to team and small group members regarding overall operational efficiencies to increase awareness and improve performance. •Ensure appropriate staffing levels and manage schedules to ensure optimal coverage. •Identifying areas for on-going technical and non-technical training for the team. •Acting as a resource to Management and other departments, as needed. •Assisting with projects and other duties as assigned.

ICT Focal point (TL)Full Time

• Job Details:•Design and Installation network systems (Switches, Routers.., etc.). •Negotiating with all telecommunication companies in Egypt to get the best services and best prices. •Use different tools provided by technical Dept. •Follow up of low and high technical problems for all users •Managing VOIP Video and Audio conference systems (Cisco Tandberg video conferencing - AVAYA). •Monitoring and maintaining computer systems and networks. •Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; •Troubleshooting system and network problems and diagnosing and solving hardware or software faults. •Replacing parts as required. •Providing support, including procedural documentation and relevant reports; •Following diagrams and written instructions to repair a fault or set up a system. •Supporting the roll-out of new applications. •Setting up new users' accounts and profiles and dealing with password issues; •Responding within agreed time limits to call-outs. •Working continuously on a task until completion (or referral to third parties, if appropriate). •Prioritizing and managing many open cases at one time; •Rapidly establishing a good working relationship with customers and other professionals, such as software developers. •Testing and evaluating new technology. •Conducting electrical safety checks on computer equipment.

Sr. TelecommunicationsFull Time

• Job Details:•Installing, maintaining and diagnosing malfunctions of PBX (private branch exchange) Analog and Hybrid system, Sound System, Fire Alarm (Addressable), CCTV (Closed-circuit television) and Access control •Design and Installation network systems (Switches, Routers etc.). •Responsible for the installation and maintenance of the mainframe, mini computer and/or network operating systems, as well as data management, telecommunications, performance and capacity management, and utility software within the designated environment. •Set up, install and program devices and equipment including digital, analogy and emergency telephones and/or data communication equipment. •Documents network by recording configuration diagrams and programming. •Installing, maintaining and diagnosing malfunctions of VSAT (Very Small Aperture Terminal) and other communication systems. •Essential function and responsibilities: Use different tools provided by technical Dept. •Designs, installs, and configures all voice network components. •Follow up of low and high technical problems for two companies (Dana & Wasco). Negotiating with The three operator companies (Orang, Vodafone & Etisalat) to get the best services and best prices.