TS
Tamer Samy
Network Operation Center (NOC) Team Leader
Sidi Bishr, Alexandria, EgyptWork Experience
Network Operation Center (NOC) Team LeaderFull Time
MADA communication company – Zain Group (B2B Division) – Kuwait
Jun 2006 - Jun 2021 -15 yrs
Education
Diploma in Information technology Diploma
Oxford university AlexandriaJan 2001
Skills
- Strong ability to diagnose server or network alerts, events or issues
- Experience managing, supporting and deploying network infrastructures
- Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
- Experience with Disaster Recovery plans and related technologies
- Experience working in a large distribution or manufacturing environments
- Previous customer service or helpdesk experience
- Underlying awareness of the bigger picture
- Willingness and ability to learn new products and network technologies quickly, often without the focus of formalized training
- Be able to communicate about networking issues effectively and in a comprehensible manner both to clients and employees
Languages
Arabic
FluentEnglish
Fluent