Tamer Salah El-din Hafiz

IT ManagerFull Time

• Job Details:- Evaluate, test, advise, train and support I.T. related projects. - Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements. - Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony. - Interviewed, hired, trained and mentored eight staff by coaching daily, leading performance reviews and offering constructive feedback. - Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions. - Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking. - Analyzed department and job-related functionality requirements to align technology priorities with business needs. - Determine the standards of alternative solutions, necessary additions and updates, technically and economically. - Stayed abreast of technology advancements, emerging standards and IS regulations through search to meet strategic technology goals. - Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system. - Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives. - Prioritized framework to evaluate technology and regulate communication with business stakeholders. - Developed and maintained service level agreements for strategic applications and measured performance against objectives. - Documented and analyzed processes and procedures and adhered to regulatory guidance. - Identified opportunities for application optimization, redesign and development and troubleshoot and resolved user and application issues. - Work on identifying the needs of the system hardware and supplies, provide follow up and supervise the planning and implementation of the necessary replacement programs. - Manage the IT budgets and expenditure on hardware and software. - Procurement of IT hardware, software and maintenance products & services. - Writing documents for ICT procedures, security and disaster recovery. - Follow up development and implementation of improvements to support and network operations. - Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection. - Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

IT MANAGERFull Time

• Job Details:- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes. - Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions. - Coordinated ongoing technical training and personal development classes for staff members. - Built, customized and repaired technology based on staff requests. - Installed and managed audiovisual equipment. - Supported phone, photocopier, fax machine and other physical equipment. - Maintained camera and physical security systems. - Managed network and system performance, conducting troubleshooting, security patching and maintenance. - Guided organizational technology strategy and roadmaps. - Adjusted project plans to account for dynamic targets, staffing changes and operational specifications. - Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends. - Produced Informational and Analytical reports each Weekly, updating customers and senior leaders on progress and roadblocks. - Follow up with IT department operations and training. - Wrote policy, procedure and manuals governing internal IT use. - Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues. - Advised and planed for short-term and long-term IT system upgrade needs. - Closely collaborated with project members to identify and quickly address problems. - Played key role in on-going network design, reevaluation and optimization to keep pace with company growth. - Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements. - Communicated regularly with customers concerning data exchange and technology integration. - Follow up development and implementation of improvements to support and network operations. - Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection. - Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth. - Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose. - Delivered effective integrations of warehouse management system software applications to centrally manage tasks. - Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

IT System AdministratorFull Time

• Job Details:- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments. - Conducted testing and troubleshooting for various software remotely and onsite for 5 server sets to maintain operational readiness. - Planned and implemented complex internet and intranet applications on multiple platforms. - Determined compatibility with various software by developing modification and integration programs. - Maintained flexible schedule and responded to after-hours and weekend emergencies. - Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs. - Standardized job tasks and trained junior team members on industry best practices and standards. - Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues. - Created patches and solutions to fix bugs in existing applications. - Developed and deployed SSRS reports to report manager. - Supervised inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts. - Orchestrated integration and communication of software upgrades. - Coached and mentored employees and offered constructive feedback for performance improvement. - Kept software licenses current for all computers and mobile devices. - Automated nightly batch using Active Batch scheduler and created nightly jobs for database backups. - Performed network security design and integration duties. - Led server infrastructure development, quality assurance, staging and production systems. - Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support. - Monitored networks and network devices to resolve technical problems quickly. - Analyzed complex project server issues and worked on large enterprise and business-critical applications. - Made recommendations regarding information technology infrastructure overhauls. - Resolved issues and escalated problems with knowledgeable support and quality service. - Diagnosed and executed resolution for all network and server issues.