Tamer Abd El Azeem Ramadan
Customer Support Advisor at Antonia for trade and import
Shorouk City, Cairo, EgyptWork Experience
Customer Support AdvisorFull Time
Antonia for trade and import
Oct 2019 - Present -5 yrs, 8 months
Egypt , Cairo
- Job Details:i am working for Antonia For trade and import company. I'm responsible of social media customer support Department also responsible for digitalize company documents also backup for accountant (handle daily cash closing and bank documents) of the company from 2019 till now.
Sales AdvisorFull Time
- Job Details:Retail Agent at Orange Company till 2019 as sales and shift leader and act as team leader also responsible for archiving team, training team and backup for merchandising teamal
Customer service call center agentFull Time
Mobinil
Aug 2012 - Oct 2015 -3 yrs, 2 months
Egypt , Cairo
- Job Details:Worked in Mobinil customer service advisor, and apart from training team
Education
College Diploma in Education
Benha UniversityJan 2011 - Jan 2012 - 1 Year
Bachelor's Degree in English
Benha UniversityJan 2007 - Jan 2011 - 4 yr
Bachelor's Degree in English
Benha UniversityJan 2007 - Jan 2011 - 4 yr
High School - Thanaweya Amma
El ramla El shanawya al moshtarakaJan 2007
Achievements
on work level Achieved the best agent lots of times in call center Win best Agent in NPS score at call center Won OCC sales award with my retail team in orange obour shop win best NPS score in El Sherouk shop several times Achieved the best in Mystery shopper in all the company and Won Orange cash contest across all shops in the company
Skills
- Communication skills
- Customer Service
- Customer Support
- Sales Target
- Sales
- Treasury Accounting
- Retail Sales
- sales indoor
- Cloud
- Networking
View More
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
ICDL
MOHE - GECC Banha·2011IT CAREERS SEMINAR by Pioneers
Benha University ·2011English coures
AGC Group·2010