Tamer Mohamed Raafat
Customer Support Team Leader
Nasr City, Cairo, EgyptWork Experience
Customer Support Team LeaderFull Time
3DDiagnostix
Feb 2020 - Aug 2021 -1 yr, 6 months
Egypt , Cairo
- Job Details:Created real time analysis and coaching systems. Team motivation and team building.
TrainerFull Time
3DDiagnostix
Jul 2018 - Feb 2020 -1 yr, 7 months
Egypt , Cairo
- Job Details:I created the training materials for dental knowledge, product knowledge, wotkflow and soft skills, all from scratch. Trained 7 successful waves.
Customer Support AdvisorFull Time
3DDiagnostix
May 2015 - Jun 2018 -3 yrs, 1 month
Egypt , Cairo
- Job Details:Customer support for 3ddx dental digital lab serving the US implant placement sector.
Online Media SpecialistFull Time
Emerging Media
Dec 2011 - Mar 2015 -3 yrs, 3 months
Egypt , Cairo
- Job Details:Online lead generation campaigns (email, coreg, banners and landing pages). Online media buyer (3rd party lead gen agencies)
Education
Bachelor's Degree in Civil Engineering
Ain Shams University (ASU)Jan 2001 - Jan 2009 - 8 yr
High School - Thanaweya Amma
The English SchoolJan 2008
Skills
Languages
English
Fluent