Tamer Philip

Customer Service Team Leader ( Promotion)Full Time

• Job Details:* manage Team Performance (15: 20 ) Agents *Applied All Clint Inquiry * Increase Team Performance By Coaching , Training * Corporate With all Company Departments (RTM. Quality, Training . HR) *Set An Action Plans For Each Agent When Improve Is Demand *Responsible of Real Time transactions to ensure daily workflow achieved and SLA are meet *Monitor daily operations with a team member of Agents *Provides statistical and performance feedback and coaching on a regular basis to each team member *Handling different customer Escalations. -*Call monitoring against defined criteria for quality and efficiency

Customer ServiceFull Time

• Job Details:taking order from customers Apply All Customer Request Up/Cross Selling To Increase Clint sales Deliver All Customer complaints To Solve

Customer serviceFull Time

• Job Details:Subscribe for all bundle customer needs make troubleshooting with customer who has a technical issue