Tamer Mansy Mansy

Key Account ManagerFull Time

Quality AssuranceFull Time

• Job Details:✓ Draft quality assurance policies and procedures. ✓ Interpret and implement quality assurance standards. ✓ Evaluate adequacy of quality assurance standards. ✓ Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality. ✓ Monitor risk management activities. ✓ Responsible for document management systems. ✓ Ensure ongoing compliance with quality and industry regulatory requirements.

Call Center ManagerFull Time

• Job Details:Manage large amounts of incoming calls, assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Call handling quotas handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies