
Tamer Abdelhady Labib
Banking Sales Account Manager at We-Data
Giza, EgyptWork Experience
Banking Sales Account ManagerFull Time
We-Data
Jan 2019 - Present -6 yrs, 5 months
Egypt , Giza
- Job Details: To research, select and evaluate new deals. To develop trust and provide outstanding client service on an ongoing basis. To be responsible for all accounts communications, conflict resolution, and compliance on client deliverable and revenue. To review all major deliverable to ensure quality standards and client expectations are met. To ensure that client issues are dealt with in an efficient manner through working closely with the project team, maintaining a continuous knowledge of project status. To develop complete understanding of company capabilities and service, and effectively communicates all offerings to the client. To handle sales goals and targets assigned by Sales directors for all of the company products. To submit sales activity, forecast reports, provide briefing to Sector Manager as necessary or as requested. To interact with managerial, legal, technical and other professionals to evaluate problems and determine reasonable solutions To participate in the development and implementation of program policies, procedures and activities. To evaluate information received from customers to determine the appropriate action.
• Information and Sales Call Center SupervisorFull Time
TE-Data
Jun 2008 - Dec 2018 -10 yrs, 6 months
Egypt , Giza
- Job Details:- Co-implement with preferred information Call Center Team Leaders TE Data Home’s call center operations plan, policies and procedures. -Maintain the quality result for the contact center and monitor the team leaders ranking. -Support Home customers with all their questions. -Maintain effective telephone etiquette with all Home customers and handle all calls in a courteous manner. -Adjust complaint related to billing and service rendered and refers complaints/ service failures to concerned department for further investigation. -Maintain the service level for the contact center queues. -Monitor and improve the sales call center team leaders performance. Handle the customer’s complaints and find the solutions for their problems. -Monitor the requests on Agent application and generate analysis reports. -Ensure conformity with established operating standards. -Help in providing the sales call center leaders with all the necessary technical support and guidance within the department. -
Education
Bachelor's Degree in Accounting
Cairo University (CU)Jan 2002 - Jan 2006 - 4 yr
High School - Thanaweya Amma
El ormanJan 2002
Achievements
Best Team Leader 2012 & best Supervisor 2015
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
• Performance management for call center supervisors
Brilliance Business school ·2016COPC
COPC organization ·2016"Knowledge Transfer" Microsoft Excel
TE-Data In-house Training·2015 "Knowledge Transfer" Program: “Enterprise Sales Planning & Performance Management”
TE-Data In-house Training·2015Authentic Leadership
Center ·2015Middle Management Track
New Horizons 2015·2014It Takes Two To Coach
TE-Data In-house Training·2014Career Consultations Program
TE-Data In-house Training·2014Managing People And Performance
Mirqah Training Center ·2014Conflict Management
TE-Data In-house Training·2014Train The Trainer
TE-Data In-house Training·2013Emotional Intelligence
TE-Data In-house Training·2013The 7 Habits of Highly Effective People
TE-Data In-house Training·2012Professional Supervisor Program
TE-Data In-house Training·2012Leadership Training ProgramBrilliance Human Capital Consulting
Brilliance Human Capital Consulting ·2010English Conversation course
Berlitz·2006Soft Skills
Dale Carnegie·2006