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Tamer Abdelhady Labib

Banking Sales Account Manager at We-Data

Giza, Egypt

Work Experience

  • Banking Sales Account ManagerFull Time

    We-Data

    Jan 2019 - Present -6 yrs, 5 months

    Egypt , Giza

    • Job Details: To research, select and evaluate new deals.  To develop trust and provide outstanding client service on an ongoing basis.  To be responsible for all accounts communications, conflict resolution, and compliance on client deliverable and revenue.  To review all major deliverable to ensure quality standards and client expectations are met.  To ensure that client issues are dealt with in an efficient manner through working closely with the project team, maintaining a continuous knowledge of project status.  To develop complete understanding of company capabilities and service, and effectively communicates all offerings to the client.  To handle sales goals and targets assigned by Sales directors for all of the company products.  To submit sales activity, forecast reports, provide briefing to Sector Manager as necessary or as requested.  To interact with managerial, legal, technical and other professionals to evaluate problems and determine reasonable solutions  To participate in the development and implementation of program policies, procedures and activities.  To evaluate information received from customers to determine the appropriate action.
  • • Information and Sales Call Center SupervisorFull Time

    TE-Data

    Jun 2008 - Dec 2018 -10 yrs, 6 months

    Egypt , Giza

    • Job Details:- Co-implement with preferred information Call Center Team Leaders TE Data Home’s call center operations plan, policies and procedures. -Maintain the quality result for the contact center and monitor the team leaders ranking. -Support Home customers with all their questions. -Maintain effective telephone etiquette with all Home customers and handle all calls in a courteous manner. -Adjust complaint related to billing and service rendered and refers complaints/ service failures to concerned department for further investigation. -Maintain the service level for the contact center queues. -Monitor and improve the sales call center team leaders performance. Handle the customer’s complaints and find the solutions for their problems. -Monitor the requests on Agent application and generate analysis reports. -Ensure conformity with established operating standards. -Help in providing the sales call center leaders with all the necessary technical support and guidance within the department. -
  • Education

    • Bachelor's Degree in Accounting

      Cairo University (CU)

      Jan 2002 - Jan 2006 - 4 yr

    • High School - Thanaweya Amma

      El orman

      Jan 2002 

    Achievements

    Best Team Leader 2012 & best Supervisor 2015

    Skills

    • Call Center
    • Customer Service
    • Sales
    • Microsoft Office

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • • Performance management for call center supervisors

      Brilliance Business school ·2016
    • COPC

      COPC organization ·2016
    • "Knowledge Transfer" Microsoft Excel

      TE-Data In-house Training·2015
    •  "Knowledge Transfer" Program: “Enterprise Sales Planning & Performance Management”

      TE-Data In-house Training·2015
    • Authentic Leadership

      Center ·2015
    • Middle Management Track

      New Horizons 2015·2014
    • It Takes Two To Coach

      TE-Data In-house Training·2014
    • Career Consultations Program

      TE-Data In-house Training·2014
    • Managing People And Performance

      Mirqah Training Center ·2014
    • Conflict Management

      TE-Data In-house Training·2014
    • Train The Trainer

      TE-Data In-house Training·2013
    • Emotional Intelligence

      TE-Data In-house Training·2013
    • The 7 Habits of Highly Effective People

      TE-Data In-house Training·2012
    • Professional Supervisor Program

      TE-Data In-house Training·2012
    • Leadership Training ProgramBrilliance Human Capital Consulting

      Brilliance Human Capital Consulting ·2010
    • English Conversation course

      Berlitz·2006
    • Soft Skills

      Dale Carnegie·2006
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