Tamer Gohar

·         Member of a team who created the first training team in Etisalat retail. ·         assignments in tech fairs like. ·         Participated in creation of (Retail Help Desk) to handle the inquiries of retail team members “ more than 5000 employees “ for product info , system inquiries and steps , etc. ·         SPOC for Retail with other departments (reporting team, commission and target team, technical team) in different occasions. ·         Participated in creating the (sales referral channel) which was responsible for replacing the indirect sales channel after the government directed the telecom companies to close this channel to prevent the illegal sales of lines. ·         Handling some of Customer experience team tasks in retail by assessing some touch points in retail. ·         Participated in creating the B2B loyalty program by Etisalat for other partners. ·         Doing a mystery shopper in retail and CS assessing specifics procedures or new products launch