
Tamer Mohamed Farrag
IT Technical Manager
Heliopolis, Cairo, EgyptWork Experience
Project Engineering ManagerFull Time
Wireless Dynamics
Jun 2019 - Present -6 yrs
Egypt , Cairo
- Job Details:• D• Deploying and supporting applications on test and production environment. • Suggest solution to solve the root cause (the problem) of the incident • Working together with application development team and vendors • Makes sure that regression test for new developments takes place • Keeps track of application changes with version control and is makes sure that release management is kept • Regularly checks performance of supported applications and areas if it keeps SLA • Testing full cycle of application tion
Senior System EngineerFull Time
British American Tobacco, Egypt (BAT)
Jan 2009 - Present -16 yrs, 5 months
- Job Details:• Reported directly to IT Manager on team performance. • Responsible for managing Infrastructure Systems • Day to day operations of the network infrastructure of the organization. • Overall health of the network, server deployment, ensuring network connectivity throughout a company's LAN/WAN infrastructure, and all other technical considerations at the network level of an Organization’s technical hierarchy. • Maintenance of network servers (file servers, mail servers, application servers, backup servers), VPN gateways, firewall, intrusion detection systems, etc. • Performing first-level network administration duties including managing user accounts.
Senior Technical Support EngineerFull Time
British American Tobacco, Egypt (BAT)
May 2005 - Jan 2009 -3 yrs, 8 months
Egypt , Cairo
- Job Details:• Provided technical support for the company's employees inside. • Assured that the team members have the necessary training to effectively participate on the team. • Kept the IT manager informed of task accomplishment, issues and status.
Technical Support Team LeaderFull Time
Al-Rafie Hospital
May 2003 - Apr 2005 -1 yr, 11 months
Saudi Arabia , Makkah
- Job Details:• Manage information technology and computer systems, Plan, organize, direct, control • Responsible to meet department productivity and quality goals. • Communicated with other Department and Managers.
Education
Bachelor's Degree in Microsoft
lawJan 1998
Skills
Languages
English
Advanced
Training & Certifications
Hyper-V
2014Microsoft MCSA - Massaging
Microsoft·2008Microsoft
Microsoft·2008Microsoft
Microsoft·2007