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Tamer Mohamed Farrag

IT Technical Manager

Heliopolis, Cairo, Egypt

Work Experience

  • Project Engineering ManagerFull Time

    Wireless Dynamics

    Jun 2019 - Present -6 yrs

    Egypt , Cairo

    • Job Details:• D• Deploying and supporting applications on test and production environment. • Suggest solution to solve the root cause (the problem) of the incident • Working together with application development team and vendors • Makes sure that regression test for new developments takes place • Keeps track of application changes with version control and is makes sure that release management is kept • Regularly checks performance of supported applications and areas if it keeps SLA • Testing full cycle of application tion
  • Senior System EngineerFull Time

    British American Tobacco, Egypt (BAT)

    Jan 2009 - Present -16 yrs, 5 months

    • Job Details:• Reported directly to IT Manager on team performance. • Responsible for managing Infrastructure Systems • Day to day operations of the network infrastructure of the organization. • Overall health of the network, server deployment, ensuring network connectivity throughout a company's LAN/WAN infrastructure, and all other technical considerations at the network level of an Organization’s technical hierarchy. • Maintenance of network servers (file servers, mail servers, application servers, backup servers), VPN gateways, firewall, intrusion detection systems, etc. • Performing first-level network administration duties including managing user accounts.
  • Senior Technical Support EngineerFull Time

    British American Tobacco, Egypt (BAT)

    May 2005 - Jan 2009 -3 yrs, 8 months

    Egypt , Cairo

    • Job Details:• Provided technical support for the company's employees inside. • Assured that the team members have the necessary training to effectively participate on the team. • Kept the IT manager informed of task accomplishment, issues and status.
  • Technical Support Team LeaderFull Time

    Al-Rafie Hospital

    May 2003 - Apr 2005 -1 yr, 11 months

    Saudi Arabia , Makkah

    • Job Details:• Manage information technology and computer systems, Plan, organize, direct, control • Responsible to meet department productivity and quality goals. • Communicated with other Department and Managers.
  • Education

    • Bachelor's Degree in Microsoft

      law

      Jan 1998 

    Skills

    Languages

    • English

      Advanced

    Training & Certifications

    • Hyper-V

      2014
    • Microsoft MCSA - Massaging

      Microsoft·2008
    • Microsoft

      Microsoft·2008
    • Microsoft

      Microsoft·2007
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