Tamer Mostafa Elghamrawy

MedStar

• IT Assistant ManagerFull Time

  Aug 2015 - Sep 2016 -1 yr, 1 month

  Egypt , Cairo

  • Job Details:• Interview and hire IT staff as required for system administration or oracle ERP support with approval of IT Manager and IT Director. • Supervise all daily and weekly IT procedures, and be in charge of IT Dept. when IT Manager is absent. • Prepare the budget for Capex & Operating Costs for all IT equipment needs and plan for systems development and operations, hardware and software purchases • Follow-up the upgrades of oracle database and Application to new release levels if needed. • Follow-up with oracle support team to provide the day-to-day support of the Oracle e-Business Suite of all modules. • Coordinate and discuss with IT Director all computer system capacity needs to decide on purchase of equipment. • Create and develop a short and long-range detailed work plan, which identifies and sequences the activities needed to complete the IT plans successfully. • Develop and implement all IT operating policies and the IT strategy, including those for security, disaster recovery, standards, purchasing, and service provision that save time and reduce costs and support the organizational goals • Follow-up the updates of the IT documentation of current system/network configuration and diagrams. • Identify, train and develop an appropriate staff member to provide continuity of IT related services when Systems Administrator is absent. • Monitor the progress of the projects and make adjustments as necessary to ensure the successful completion of these projects. • Motivate a team of the 2nd support and handle escalations from the technical team as well as other internal users.
• Technical Support & Systems Section HeadFull Time

  Jan 2007 - Jul 2015 -8 yrs, 6 months

  Egypt , Cairo

  • Job Details:• Administer and secure all servers (DC 2012, Exchange Server 2010, WSUS Server, TMG Server, Antivirus Server, File Server, DPM Backup Server and Lync Server). • Assist the system admin of Oracle EBS to setup and configure oracle on Linux (Oracle Enterprise Linux). • Clone the Oracle application and database to the cloning server when the DBA is absent. • Starting up and shutting down the oracle database on both Production servers and test servers. • Design, configure, monitor and optimize system hardware for optimal performance, maximum availability and minimal maintenance. • Interact with internal clients on all levels to help resolve IT-related issues (systems/network issues) and provides answers in a timely manner. • Monitor and maintain security and privacy of the information systems, communication lines, and equipment to secure business confidentiality. • Perform daily IT system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. • Prepare documentation of current systems/network configuration, diagrams and systems performance. • Provide physical connections to the corporate LAN as required via VPN. • Provide technical support to include assigning users' rights and access permissions, resetting passwords, establishing e-mail addresses, performing backups and restores. • Schedule upgrades and security backups of hardware and software systems. • Troubleshoot all Microsoft Windows applications and systems including Windows XP/7 and Windows Server 2008/2012.
• System & Network AdministratorFull Time

  Sep 2002 - Dec 2006 -4 yrs, 3 months

  Egypt , Cairo

  • Job Details:• Answer technical queries and provides support to end users in the selection, acquisition, usage, and maintenance of software programs and hardware plus network related daily problems. • Troubleshoot all Microsoft Windows applications and systems including Windows 2000/XP/Vista and Windows Server 2003. • Ensure the security of data from internal and external attack. • Implement and maintain all network, security, computer system and all IT-related equipment to meet the organization current and future requirements. • Implement antivirus solution for the Head Office and branches with automatic definitions updates. • Install, configure, manage and troubleshoot all network hardware and equipment, including Cisco routers, Internet routers, HP ProCurve switches, and Cisco PIX firewall and load balancer to troubleshoot network and connectivity problems. • Perform a periodic check and cleaning of servers and network hardware to extend the life of the equipment. • Provide regular and scheduled system maintenance i.e. daily, weekly, monthly and yearly. • Set up new users' accounts, permissions and profiles and dealing with password issues. • Support end-users with IT-related problems in a responsive and service oriented manner. • Work on solving daily technical tasks related to network and operating systems until completion (or referral to senior levels, if appropriate).