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Tamer Elbadry

Customer Care Manager at HDG

Hadayek Alkobba, Cairo, Egypt

Work Experience

  • Operations SupervisorFull Time

    Egygab

    Jun 2019 - Present -6 yrs

    • Job Details:Ensuring financial targets and other agreed targets are set and are met by all Managers • Ensuring new business/sales activities secure additional funding and commercial finance in line with strategic aims • Ensuring marketing activities support the securing of new business, the engagement of learners, raising brand awareness and driving public relations • Reviewing operating processes and procedures to ascertain if they are successful and if not, devise alternatives through the ISO system improvement process • Keeping employees motivated and organizing appropriate training and development in line with the company succession plan and training matrix • Ensuring the business operates within the company's mission statement and values • Driving customer satisfaction and reporting any issues to the Board • Ensuring Legislation is adhered to including though not exhaustive: Health and Safety, Data Protection, Employment Law, Corporate Governance • Working with all Managers to get the best performance from employees
  • Customer Care ManagerFull Time

    HDG

    Oct 2016 - Present -8 yrs, 8 months

    • Education

      • Bachelor's Degree in Tourism

        Helwan University

        Jan 1999 

      Skills

      • Communication
      • presentation

      Languages

      • English

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