Tamer Mohamed El Masry

Intercontinental Hotels Group

• Assistant Director of Information TechnologyFull Time

  Feb 2013 - Present -12 yrs, 4 months

  Egypt , Cairo

  • Job Details:➢ Leading team of 6 IT Professionals, 3 Network Technicians, and 8 Audio Visual Technicians providing technological support for 1600 Employees. ➢ Defining IT Strategy and drafted a comprehensive road-map to align to business strategy. ➢ Developing Procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units. ➢ Assist with quality, innovation, resource management, etc., to drive efficiencies while demonstrating compliance with the regional office management standards. ➢ Work closely with regional technology manager on potential business/process improvements. ➢ Select, develop, motivate, and manage the team members to increase their responsibilities where possible in order to further their individual growth; promote teamwork. ➢ Provide leadership, coaching, and mentoring to technology supervisors responsible for the execution of task orders. ➢ Keeps abreast of company policies and procedures, current developments in technology and auditing professions. ➢ Provides functional leadership to technology supervisors responsible for preparation of audit reports and work papers to ensure adequate documentation exists to support the completed audit and conclusions. ➢ Assist existing/new Hotels within Africa Region when it is required, with approval of Senior Executives. ➢ Coordinate closely with Sales & Marketing to deliver new services that delight our customers. ➢ Collaborate with other functional leaders to set operational and strategic direction that align with business goals. ➢ Provides regular visibility into business technology road-map progress. ➢ Resolves roadblocks such as resource constraints and prioritization issues. ➢ Preparing financial budgets and presenting proposals for capital projects to senior executives. ➢ Lead Large IT Projects, including the design and deployment of new IT systems and services. ➢ Monitor Performance of Information Technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure. ➢ Successfully managed to implement virtual desktop infrastructure, which encompasses hardware, servers, and virtual machines, using a VMware environment such as vSphere. Afterward, configuring it for production by creating user accounts, controlling access to networks, and managing storage and security settings. ➢ Establish and maintain service levels, monitor vSphere, and Horizon View infrastructure, and manage vSphere alarms. ➢ Troubleshoot and resolve vSphere and Horizon view issues related to VM availability, Horizon View connectivity, etc. ➢ Assess Virtual Machine and VDI risks and perform contingency planning. ➢ Monitor VDI administration tasks including maintenance hotfixes, patches, upgrades, and security configurations. ➢ Configuring VMware features like High Availability, Storage Vmotion, and Fault Tolerance. ➢ Successfully managed to change the hotels backup system from Backup Exec to Veeam Backup with ILand Cloud storage and local storage which made total annual saving 9K$.
• Information Technology Support ManagerFull Time

  Jan 2012 - Feb 2013 -1 yr, 1 month

  Egypt , Cairo

  • Job Details:➢ ACT as an escalation point for all service desk staff regarding end user’s requests and issues. ➢ Assesses telephone and written requests for assistance regarding computer hardware and/or software applications for the purpose of resolving problem situation and/or determining appropriate action/s for resolution. ➢ Provides and develops training to technicians and other employees for the purpose of improving their job performance and delivering services that meet to the Hotel’s objectives. ➢ Responsible for the overall software needs of the company. Software includes network and computer applications. Analyzes networking needs, recommends systems for purchase, purchases the hardware and applications, implements the systems to the whole Hotels and maintains systems integrity. Recommends firewalls and antivirus software and installs them after purchase and tests these applications to see if any driver and hardware conflicts arise, makes the necessary modifications. ➢ Manages the day-to-day operations of the Hotels by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to the hotel’s systems firmware and software. Works with vendors to assist support activities. ➢ Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the customers. Provides leadership in planning and implementation of projects for computer operations and enterprise systems administration. ➢ Manage staff scheduling to ensure adequate technical support coverage. ➢ Developed, implemented, and maintained IT policies, procedures and guidelines for system support and operations. ➢ Installation and configuration of Backup Exec server software and associated components. ➢ Determine the frequency and retention of backups to provide adequate protection for compliance with the regional standards and requirements. ➢ Restore, recover and test data from the backup system on quarterly basis to comply with the audit requirements. ➢ Applying the network routing and firewall requirements to ensure the backups are using the dedicated backup infrastructure.
• Information Technology SupervisorFull Time

  Sep 2009 - Dec 2011 -2 yrs, 3 months

  Egypt , Cairo

  • Job Details:➢ Leading IT coordinators in assigned tasks upon agreed schedules and deadlines in a 24*7*365 environment. ➢ Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. ➢ Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. ➢ Planning & supporting the IHG GM’s & Owners Europe, Middle East & Africa conference for all IT issues. ➢ Oversees the day-to-day operation of computer networks including hardware/software support. ➢ Took ownership of escalated technical and customer service issues, working to ensure problems are resolved to customer satisfaction. ➢ Coordinate with third party vendors, and technology providers to troubleshoot and perform operations activities. ➢ Maintain the contingency and disaster recovery plans. ➢ Configure, manage SAN storage devices inclusive of HPE 3Par, HPE StoreOnce virtual tape library. ➢ Administer Cisco Fiber Switches as well as blade chassis FC devices. ➢ Execute FC zoning for development and production storage volumes. ➢ Responsible for creating and maintaining imaging, software installation, update packages, and antivirus updates and other distributions through the use of SCCM. ➢ Installing, maintaining, and managing various rack mounted and blade servers from HPE. ➢ Administer Hyper-V environments for servers 2008, 2008 R2, and 2012 R2 ➢ Installing and configuring storage technology such as SAN, FC, ISCSI, and RAID ➢ Experience in installing Cisco Unified Communications Manager CUCM using ESXI servers and VMware technology. ➢ Identify and resolve the issues to Cisco IP Phones, Cisco Voice Gateways, and Voicemail through Cisco Call Manager. ➢ Installing, configuring, and administering windows server’s environment, Active Directory, DNS, and DHCP.
• Information Technology SpecialistFull Time

  Jul 2006 - Sep 2009 -3 yrs, 2 months

  Egypt , Cairo

  • Job Details:➢ Installing, supporting, and maintain company hardware and software infrastructure according to best practices. ➢ Interact with the customers to gain an understanding of the business environment, technical context, and organizational strategic direction. ➢ Configuring hardware, devices, and software to setup workstations for employees (ex. IP Phones, Scanner, Switches, Firewalls, etc.) ➢ Analyzed, identified, and resolved complex software and hardware issues for various devices and operating systems. ➢ Patching software and installing new version to eliminate security problems and protect data. ➢ Assisting and coordinating with systems support in critical system outages and systems upgrades in a 24x7x365 availability environment. ➢ Performing IT support for 834 rooms and suites at InterContinental, 311 rooms and suites at Holiday Inn, 140 suites at Staybridge suites. ➢ Following up with end users to verify optimal satisfaction following support engagement and problem resolution. ➢ Administer network and data security, including Active directory, firewalls, antivirus, email security, etc. ➢ Prepare systems documentations. ➢ Institute protocols for the use of Information Technology across departments. ➢ Understanding of TCP/IP protocols and LAN/WAN configuration. ➢ Working experience in managing Windows Server 2008, 2012 environment. ➢ Strong experience on security and non-security patch remediation on large scale of Windows Server environment through WSUS. ➢ Vulnerability management and remediation on Servers / desktop / laptop through WSUS.