
Tamer El Sayed El Adawy
tamereladawi@yahoo.com
Dubai, United Arab EmiratesWork Experience
F&B Operations ManagerFull Time
Murban Restaurants management- Dubai
Aug 2018 - Present -6 yrs, 9 months
United Arab Emirates , Dubai
- Job Details:A dynamic, results-oriented F&B Operations Manager for four brands within the F&B department, offering focused leadership to drive sales and profitability for each restaurant in a highly competitive market. In addition, I am responsible for creating and implementing training programs and overseeing the development of careers. Sets performance metrics, evaluates productivity and helps workers create long-term career plans within the organization. I have consistently achieved performance goals through enthusiasm, tenacity, and initiative, which complement knowledge/expertise in: Cost accounting, Developing Budgets, Financial Planning, and strategy, Decision making, Customer Focus, leadership enforcement, Managing profitability and quality focus.
Area Manager-RestaurantsFull Time
- Job Details:● Manages the day to day restaurant operation from different aspects. ● Maintain good relationships with brand principles to maintain positive communication and professional interaction. ● Conduct orientation sessions and create brochures and training materials. ● Prepare and implement a training budget, hence evaluate the needs of company and plan training programs accordingly. ● Conduct performance evaluations and provide feedback. ● Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets. ● Conduct continuing education training. ● Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands. ● Identifies, establishes, and implements brand promotions designed to maximize sales for the operation and engineer the F&B menus periodically with the agreement of the divisional director and brand principles. ● Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements and building relationships with clients and ensures corrective action is taken to continuously improve service results.
Education
Bachelor's Degree in Bachelor
Menoufia UniversityJan 1996
Achievements
Spearhead the promotion of Armani Brand within the Chinese market. Spearhead the B2B Marketing for Armani Dolci. Streamlined the digital transformation for the restaurants. Boost customer satisfaction ratings by 8% which led to increasing the revenue by 14%. Boost revenue by 8-10% after one year of taking over the restaurants by spearheading development of customer loyalty program and the enhancement with staff skills and productivity through strategic training plan. Spearhead development plan for our potential team members to make them ready for their next career step that increased retention and reduced hiring and recruitment expenses. Improve the mystery diner score from 75% to 94% Achieve 93% in the brand audit and 96% in the corporate audit. Re-engineer and developed the restaurants' menus as well as Increased operational margin by 4% by leveraging 10% revenue of total sales via Limited Time Offer menus. Reduce the Food cost by 2% and the guest supply items by 2.5%.