Tamer Allam

Assistant Operation ManagerFull Time

• Job Details:Be responsible for driving and managing all aspects of the aesthetic of the mall and maintaining a consistently high customer experience. • Be responsible for managing results-oriented contract services, including supervision. • Act as the ownership representative after 6:00 pm daily and through the closing of the mall and its common areas. • Enforce the Center’s quality standards of service with all active onsite staff. • Be the primary spokesperson to report any major after-office issues to the General Manager, Operations Director, or assigned senior mall management. • Prepare a daily shift report on property happenings and observations. This includes performances by valet parking, janitorial, food courts, security, MEP, and CCTV. Make notes on any property damages observed or equipment malfunctions, and records tenant and customer interactions and feedback • Make arrangements for special overnight cleaning and maintenance setups, as well as tenant special deliveries and store inventory/merchandising works. Ensure the mall is presented to its customer in the highest possible standards by maintaining the interior and exterior of the building • Inspect the interior/exterior of the building on a daily basis and follows up on any deficiencies noted, including with outsourced service providers. • Coordinate with Serco for parking, traffic, truck dock, and valet services. • Supervise and oversee the janitorial and maintenance functions, including walkthroughs, meetings, and work orders. • Be responsible for the on-site waste management and recycling program, and the center-level relationship with the company’s waste management partner. • Conduct Health & Safety Audits, implementation of Audit recommendation and follow up on safety audit issues. To establish the Fire Safety Program of the Mall. • Maintain a responsive open-line of communication with the tenants. Handle tenant complaints, operational considerations, and regular fire and life safety systems. • Maintain all fire and life safety systems according to local code and in a way that protects visitors, shoppers, and employees at all times while on site at the Center. • Maintain liaisons with various government departments on building and safety issues. Resolve municipal issues in a timely manner. • Work directly with regional and corporate managers on regional and national initiatives. • Coordinate marketing-related requests with appropriate operational departments. • Assisting marketing in both events and promotional work. This may involve set-ups, manpower arrangements, supervision, and interaction with marketing suppliers and services. • Follow-up and managing all maintenance, security, soft Service activities. • Provide regular monthly reviews of center incident reports and trends, and implement appropriate programs to minimize incidents of risks within the Center. • Assist with emergency planning and response in coordination with other key members of the management team. • Manage and oversee any on-site equipment or asset inventory. • Assist Hospitality Services on issues arising from customer interactions and booth requirements, etc. • Participate in Manager-on-Duty rotation at the direction of the General Manager. • Attend required training classes and programs, as appropriate. •Working with ADFCA for controlling the food hygiene inside the mall. •Working as inspector and internal auditor for all F&B units inside the mall. As I am certified person from ISO to do that auditor. • Work weekends, holidays, and off-hours. •Managing and reporting all the waste and loading dock activities. • Other duties as assigned.