Tamer Fahmy Al Halawany

Scrum MasterFull Time

• Job Details:Facilitate Agile Processes: Lead daily stand-ups, sprint planning, retrospectives, and backlog refinement meetings to ensure adherence to Scrum principles and Agile best practices. Remove Obstacles: Identify and address impediments that may hinder team progress, ensuring smooth and efficient workflow. Coach and Mentor: Provide guidance to team members on Scrum practices and Agile principles to foster continuous improvement and professional development. Collaborate with Stakeholders: Work closely with Product Owners, stakeholders, and other teams toensure alignment of priorities, requirements, and deliverables. Monitor Progress: Track and report on team performance metrics, sprint goals, and project status, using tools such as JIRA or other Agile project management software. Promote Agile Culture: Advocate for Agile values and principles within the organization, promoting a culture of collaboration, transparency, and accountability

Quality Assurance SpecialistFull Time

• Job Details:Develop Test Plans: Create comprehensive test plans and test cases based on project requirements and technical specifications. Execute Testing: Perform manual and automated testing to identify defects and ensure the functionality, performance, and reliability of software products. Bug Tracking: Report and track defects using issue tracking tools such as JIRA, Bugzilla, or similar, and collaborate with development teams to facilitate timely resolution. Documentation: Maintain detailed documentation of test cases, test results, and defect reports. Provide clear and concise feedback to development teams. Continuous Improvement: Participate in continuous improvement initiatives by providing insights and recommendations to enhance testing processes and methodologies. Collaboration: Work closely with product managers, developers, and other stakeholders to understand requirements and ensure quality standards are met throughout the software development lifecycle. Compliance: Ensure adherence to industry standards, company policies, and best practices in quality assurance.

IT Technical Support SpecialistFull Time

• Job Details:Customer Support: Provide timely and accurate technical support to customers via phone, email, and chat, addressing a wide range of issues related to software, hardware, and network connectivity. Issue Resolution: Troubleshoot and resolve technical problems, including software bugs, system errors, and hardware malfunctions. Escalate complex issues to higher level technical teams when necessary. Documentation: Create and maintain detailed documentation of support requests, solutions, and technical procedures to ensure knowledge sharing and consistent support. Software Installation and Configuration: Assist with the installation, configuration, and upgrade of software and hardware systems as required by customers. Technical Guidance: Offer guidance and training to customers on the use of software and hardware products to enhance their overall experience and efficiency. Problem Analysis: Analyze and diagnose technical issues, providing recommendations for improvements or enhancements to prevent future problems. Collaboration: Work closely with other technical support team members and departments to resolve issues and improve support processes