Tamara Matvijenko

Guest Relations ExecutiveFull Time

• Job Details:Greet and welcome guests, providing information on facilities, promotions, and gaming options. Consistently offer professional, friendly and engaging service. Perform accurate and secure financial transactions, including cash exchanges, and chip purchases. Prepare daily communication form and bring up new ideas. Check and update arrival and departure reports for better handling and anticipation of guest needs. Verified documentation and work order requirements. Work collaboratively with fellow Desk Operators, floor managers, and staff for efficient operations. Attend to specific guest's requests ensuring efficient and proactive service. Handle guest concerns and react quickly to resolve complaints. Attend regularly scheduled departmental meeting. Lead and supervise Guest Services team while ensuring all service standards are followed.

Head Spa ReceptionistFull Time

• Job Details:Maintained safe and clean reception area by complying with procedures, rules, and regulations. Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance. Optimized customer experience by ensuring meticulous reception appearance and constant staff presence. Delivered front of house duties with warm and professional manner. Answered and helped resolve enquiries from clients, vendors and general public. Answering or referring inquiries to concerned individual or department. Reduced waiting times through effective time and resource management. Performed other clerical and administrative duties such as reports writing, filing, photocopying, faxing etc.

Purchasing and organization managerPart Time

• Job Details:Coordinated with inventory control to determine purchasing needs with high degree of accuracy. Minimized customer complaints by verifying procured items met required quality standards. Accurately anticipated future customer demand through predictive analysis of historical data. Mentored and motivated junior procurement staff to consistently meet and exceed department KPIs. Directed daily operations to achieve maximum output and reduce costs.