Taher Magdy El Tohamy

Technical Operation ManagerFull Time

• Job Details:Operational Planning: Monitor daily Functions: Keep track of the scheduling and procurement processes, ensuring goods and services are delivered efficiently. Inventory management: Manage and control inventory levels to avoid shortages or excess stock. Team performance: Oversee team members’ performance and well-being. Finance: Budget creation: Work with CEO & the finance team members to create budgets that align with monthly goals Cost management: Ensure decisions consider the budget, aiming to reduce costs and increase profits. Product Design: Collaborate with teams to design new services or improve existing ones. Consider customer demand, quality, and cost-effectiveness. Quality Control: Implement quality assurance processes to maintain high standards. Monitor services quality and address any issues promptly. Strategy: Develop and execute operational strategies aligned with company goals. Adapt to changes in the industry and technology. Supply Chain Management: Optimize the supply chain to ensure timely procurement and delivery of materials. Build relationships with vendors for cost-effective and efficient sourcing.

Selling Partner Support AssociateFull Time

• Job Details:- Supporting Amazon’s Selling Partner’s to solve any incoming issues - Identifying customers’ needs, clarifying information, researching every issue, and providing solutions - Troubleshoot and provide product guidance and support to all Amazon’s Sellers and Vendors - Delivering training sessions to newly upskilled associates - Developing and updating training material and modules for all covered marketplaces ( EU, AE, KSA, and EG ) as a CST (Certified Speciality Trainer) - Implement various learning methods (coaching, job shadowing, online training) - Design and deliver e-learning courses, workshops and other training -Help managers develop their team members through career pathing - Working on special projects : 1- Diving deep into team cases to highlight and collect required data. 2- Mentoring newly hired associates and upskilled associates during their training or ramping phase. 3- Handling first tier sellers escalations 4- Handling high-value, management-level escalations and Last word Resolutions - SME on all things Fulfillment by Amazon for all covered marketplaces ( EU, AE, KSA and EG )

Accounts ManagerFull Time

• Job Details:--Dealing with all customer’s inquiries and complaints over eBay & Amazon --Verifying the accuracy of products listings --Updating warehouse quantities of all products making sure they are reflected properly online --Managing the workflow process to maximize service level efficiency and eliminate any downtime --Creating and updating reference manuals and procedures --Researching potential vendors --Comparing and evaluating offers from suppliers --Negotiating contract terms of agreement and pricing --Tracking orders and ensuring timely delivery --Reviewing the quality of purchased products --Updating order details (e.g. vendors, quantities, prices) into internal databases --Maintaining updated records of purchased products, delivery information, and invoices --Preparing reports on purchases, including cost analyses --Monitoring stock levels and placing orders as needed --Coordinate with warehouse staff to ensure proper storage --Training and evaluation of new employees, coaching current employees, and providing proper feedback to their inquiries, enhancing their strengths and improving their weaknesses.