Basic Info

Taher Al-Sayyad

1 year

Giza, Egypt, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Technical support Engineer at Resala Charity Organization

Experience Details

IT Technical support Engineer

Installation/Maintenance/Repair, IT/Software Development

Experienced (Non-Manager)

Tasks and Responsibilities:
• Providing technical support via email and through tickets .
• Diagnosing, troubleshooting and resolving a wide range of software, hardware and network issues .
• Collaborating with other professionals to maintain standards and functionality .
• Providing orientation and guidance to users on how to operate new software and computer equipment .
• Meeting requests for information and support within the agreed timescales .
• Testing and evaluating newly purchased printers, scanners and other computer related peripherals .
• Acting as link between end users and higher level support .



Company Details

Resala Charity Organization

6th of October City, Egypt

101-500 employees

Non-Profit Organizations

http://www.resala.org/en

Sep 2015 to present (1 year 3 months)

Education

Bachelor's Degree in Computer Science

Education Details

Bachelor's Degree

Computer Science

Akhbar Al-Youm Academy for Engineering, Printing and Press Technology, Egypt

C / Good / 65 - 75%

N/A

N/A

Akhbar Al-Youm Academy for Engineering, Printing and Press Technology
2010 - 2014

Training and Courses

Training/Course Details

CompTIA A+

Apr 2015

"Online Resource"

N/A

Training/Course Details

CompTIA N+

Apr 2015

"Online Resource"

N/A

Training/Course Details

CCNA (R&S)

Jun 2015

"Online Resource"

N/A

Training/Course Details

Web Development Diploma

Nov 2014

"Online Resource"

The Diploma included : -HTML -CSS -JAVASCRIPT/JQUERY -BOOTSTRAP -PHP5 (OOP) -Frameworks ("CODEIGNITER","LARAVEL 4") -SQL / MYSQL

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AdaptiveAnalyticalArabicCCNA (R&S)CSSCompTIA A+CompTIA N+Computer HardwareComputer ScienceDatabaseEnglishFlexibleHTMLHard WorkerITIT Technical Support EngineerInstallationMaintenanceNetworksNon-Profit OrganizationsPersistentProblem SolverRepairSoftware DevelopmentSoftware EngineeringTable TennisWeb DesignWeb DevelopmentWeb Development DiplomaWeb Surfing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

HTML

HTML

: Advanced

: High

:

Less than 1 year

CSS

CSS

: Advanced

: High

:

Less than 1 year

Fields of Expertise

Computer Hardware

Computer Hardware

: Advanced

: High

:

Less than 1 year

Networks

Networks

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Web Design

Web Design

: Intermediate

: High

:

Less than 1 year

Web Development

Web Development

: Intermediate

: High

:

Less than 1 year

Database

Database

: Beginner

: Medium

:

Less than 1 year

Software Engineering

Software Engineering

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Hard worker, Problem Solver, Flexible / Adaptive, Persistent

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