Taher Seoud

Technical Support Engineer at Fortinet

Prague, Czech Republic

Fortinet

Nov 2021 - Present -3 yrs, 7 months

Job Details:-Providing technical support to Fortinet customers and partners located in EMEA region -Collection, analysis and change recommendations of configuration -Collection and analysis of customer network information as well as of packet tracing -Recommending corrective actions based on gathered data and its analysis -Running real-time phone or remote access sessions with customers and partners

May 2021 - Nov 2021 -6 months

Egypt , Cairo

Mar 2019 - Apr 2021 -2 yrs, 1 month

Egypt , Giza

Job Details:-Managing Sophos XG Firewall policies -Managing Microsoft System Center Configuration Manager SCCM ( implemented from scratch ) -Administering VOIP Systems -Managing Mail Accounts -Engage with Audit Committee to ensure compliance with policies regarding IT -Managing Virtualization Environment -Administering Domain Controller and File Server -Providing technical support to remote users on different sites remotely and on-site

ARABICSS

Jun 2018 - Feb 2019 -8 months

Egypt

Job Details:• Managing Sophos firewall policies [publishing servers, internet accessibility, various VPN features] . • Administering voice systems, issabel, elastix and UCM Grandstream6202 • Administering Vtiger CRM system • Providing technical support to remote customers on different sites remotely and on-site • Configuring VPN Site-Site for clients • Connecting remote users to local PBX Voice system through VPN • Administering Domain Controller and File Servers • Technically monitor all customer inquiries regarding IT & VOIP systems .

Bachelor's Degree in Computer Science
Akhbar Al-Youm Academy for Engineering, Printing and Press Technology
Jan 2010 - Jan 2014 - 4 yr