Taher Moustafa

Retail Operations ManagerFull Time

• Job Details:YOKU MOKU, Luxury Japanese Confectionary, UAE&GCC Highlights & Achievements:  I had successfully developed a new products line for our multiple Retail Stores that boosted overall sales by 30%.  Implemented a New Loyalty Program for our existed Customers and Developed New Strategy that increased our customers by 20%.  Reduced the operations expense, by relocating some of the existed locations, and developing new retail channels and distribution.  Successfully Launched Our New YOKU MOKU stores in Kuwait, Bahrain, Oman, and Qatar.  I had planned a successful Training strategy that reflected on the services quality, and getting more customers satisfactions. Key responsibilities:  Lead the Retail Team to execute the strategies to achieve sales targets and profitability.  Set sales and inventory targets for each store, monitor closely with Area Executives to forecast sales performance and inventory requirements for each store.  Review and manage store sales numbers, the cost of inventory, A&P budget, and operational expenses to determine if the stores are meeting targets.  Analysis store results and propose to Management how each store’s performance could be improved in order to maximize profits and reduce expenses.  Conduct periodic inventory analysis for each store, determine how much of each product or model to order, set up ordering guidelines, schedule stock arrival and optimize stock allocation to achieve sales figures without overstocking or accumulating unnecessary aging stock.  Understand the needs of each store and work with Area Executives/Store Managers to solve operational issues, resolve any conflicts, motivate and retain a productive and high-performance team.  Develop operation procedures and provide employee operations manuals to store managers, and help to provide employee training when necessary.  Conduct periodic site visits to check the store and employee performance and gauge service level and customer satisfaction.  Work with Visual Merchandiser on the concept and layout of store and merchandise.  Develop plans to train Team on service-oriented culture to deliver excellent shopping experience.  Cultivate strong brand identify and motivate Team to achieve targets and KPIs.  Liaise with malls management on the tenancy agreement, with designers and contractors on store concept and layout.  Ensure adherence to guidelines from Japan HQ for visual merchandising, retail branding and marketing, and related store activities.  Work closely with Marketing Team on in-store promotions, new product launches, and events.