Taher Hossam

Senior Warranty and TAC Engineer at Al-mansour

Badr City, Cairo, Egypt

Warranty and TAC SupervisorFull Time
Sep 2024 - Present -11 months
Egypt , Cairo
Senior Warranty and TAC EngineerFull Time
Nov 2021 - Present -3 yrs, 9 months
Egypt , Cairo
- Job Details:- Decrease warranty claim time submitting period. - Track SAP system to claim 100% from warranty orders opened. - Submitting Technical cases on SNW (SAIC Motor Website). - Assist in diagnosing complex faults faced by workshop. - Responsible for following up on Recalls and Service Bulletins released by SAIC and ensuring they are implemented. - Report for variance between warranty claims & SAP warranty invoice. - Track the variance between claims & invoices (Negative or positive variance) & give explanation for each variance. - Increase ASO awareness for warranty P&P.

Kayan Egypt for Trading and Investment

Nov 2020 - Nov 2021 -1 yr

Egypt , Cairo

Job Details:- Job planning and scheduling, being responsible for the smooth running of the jobs and delivery on time. - Investigation of failures and assist in technical issues on warranty repairs and decisions. - Communicating and technical reporting to Technical Support departments in case of a Technical issue. - Liaise and support the workshop staff regarding the warranty coverage and following of the service manual guidelines. - Ensure workshop technicians follow correct repair procedures.

Dec 2019 - Nov 2020 -11 months

Egypt , Cairo

Job Details:Fiat Chrysler Automobiles Dealership (Chrysler, Dodge, Jeep, Ram, & Alfa Romeo) • Assist in diagnosing complex faults faced by workshop. • Provide technical training courses to Aftersales Personnel. • Provide Product Knowledge training to Sales team and answer sales-related technical inquiries. • Responsible for following up on Recalls and Service Bulletins released by FCA and ensuring they are implemented. • Ensure workshop follows correct repair procedures. • Take part in technical interviews for new candidates. • Provide on-boarding technical training for newcomers. • Perform root-cause analysis for comeback vehicles.

Bachelor's Degree in Automotive and TractorEngineering
Helwan University
Jan 2019