Taha Youssef

It Specialist at Egypt language school

Maadi, Cairo, Egypt

Egypt language school

Mar 2024 - Present -1 yr, 5 months

Egypt , Giza

Job Details:Experienced IT Specialist, System Administrator, and Network Security professional supporting the dynamic environment of Egypt language school. Proven ability to manage diverse IT needs ensuring seamless and secure operations for students, teachers, and administration. Core Functions: Infrastructure Management: Server administration (Windows/Linux), network configuration (Cisco/oruba), Active Directory management. Network Security: Firewall policy management, content filtering, VPN administration, wireless security (WPA2/3 Enterprise), endpoint protection, vulnerability monitoring. IT Operations & Support: End-user technical support (hardware, software, classroom tech), troubleshooting complex issues, system backups and recovery, IT asset tracking, documentation. Educational Tech Support: Assisting with LMS and classroom technology integration. Passionate about leveraging technology to enhance learning while maintaining a secure and reliable IT ecosystem.

Momentum group

Jul 2022 - Jul 2023 -1 yr

Egypt , Cairo

Job Details:Provided first-level IT support to over 200 users in Cairo Responded to and resolved a wide range of technical issues including hardware malfunctions, software errors, and network connectivity problems. Managed and tracked user support requests through a ticketing system, ensuring timely resolution and follow-up. Assisted with the installation, configuration, and maintenance of computer hardware, software, and peripherals for both on-site and remote users. Supported users with Microsoft Office 365, including Outlook, Teams, and SharePoint. Collaborated with senior IT engineers to troubleshoot and resolve more complex technical problems. Gained experience with remote desktop applications to provide efficient off-site support