TS

Taghreed Salama

Call Center Agent at Madxia Company

Egypt

Work Experience

  • Call Center Agent

    Madxia Company

    Aug 2022 - Present -2 yrs, 10 months

    Egypt

    • Job Details:Managed inbound and outbound calls to provide customer support for multiple brand products. Addressed and resolved customer issues promptly and effectively to maintain high customer satisfaction. Handled product inquiries, order tracking, and complaint resolution using CRM tools. Maintained accurate call logs and updated customer information in company databases.

  • Call Center Agent

    H2O Gym Group

    Jun 2020 - Aug 2022 -2 yrs, 2 months

    Egypt

    • Job Details:Provided information about services, promotions, and membership plans to potential and existing clients. Assisted with customer inquiries, registration processes, and service-related issues. Collaborated with team members to ensure smooth daily operations and resolve customer concerns. Utilized CRM system to track and follow up on customer inquiries, ensuring accurate record-keeping.

    • Education

    • Bachelor's Degree in Geography

      Ain Shams University (ASU)

      Jan 2021 

    Skills

    • CRM Systems
    • Microsoft Excel (Very Good)
    • Microsoft Word (Very Good)
    • Communication
    • Problem Solving
    • Team Collaboration
    • Customer Service
    • Attention to detail
    • Adaptability

    Languages

    • Arabic

      Fluent

    • English

      Intermediate
    Share this Profile