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TURKI MAQBUL ALZAIDI

Site Coordinator at Nabatat Company

Riyadh, Saudi Arabia

Work Experience

  • Site Coordinator

    Nabatat Company

    Jan 2023 - Present -2 yrs, 7 months

    Saudi Arabia

    • Job Details:Supervise multiple projects, liaising with the Royal Commission for Riyadh and Diriyah Company. Prepare reports and manage official correspondence. Build and maintain professional relationships with clients. Oversee communication and office operations to ensure project continuity and success.

  • Operational Specialist

    4D Medical Call Center Company

    Jan 2021 - Jan 2023 -2 yrs

    Saudi Arabia

    • Job Details:Developed KPIs and optimized operational processes for multiple projects. Managed daily operations and ensured compliance with quality standards. Enhanced customer experience by tracking operational performance. Trained new employees and maintained policies and procedures.

  • Operations Service Officer

    Zawaya Real Estate Company

    Sep 2020 - May 2021 -8 months

    Saudi Arabia

    • Job Details:Managed 117 stores in Al-Hadithi Mall, ensuring operational safety during the COVID-19 pandemic. Developed operational policies, improving business performance and efficiency. Supervised human resources development, training, and performance reviews.

  • Real Estate Finance Officer

    Deutsche Gulf Finance

    Mar 2010 - Mar 2013 -3 yrs

    Saudi Arabia

    • Job Details:Initially started as a tele-sales representative, then promoted to debt collection officer within 8 months. Divided clients into groups based on payment behavior and managed overdue payments using direct debit management (DDM). Negotiated payment plans with clients and liaised with banks for financial statements. Handled legal actions for non-paying customers and maintained detailed records. Responded to customer inquiries, provided payment options, and ensured timely collection of debts.

    • Education

    • Bachelor's Degree in Business Administration

      University of the District of Columbia

      Jan 2020 

    Achievements

    Received a Certificate of Appreciation for developing training materials for new employees, enhancing onboarding effectiveness. Earned a Certificate of Appreciation for improving call response and service delivery within a 2:15-minute timeframe, significantly enhancing customer satisfaction.

    Skills

    • Project Management
    • Problem Solving
    • Sales Management
    • Negotiation
    • Team Building
    • Leadership
    • Operations monitoring
    • decision support
    • KPI development
    • Effective communication

    Languages

    • Arabic

      Fluent

    • English

      Fluent

    Training & Certifications

    • PMP

      Project Management Institute (PMI)·2023
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