Basic Info

Tarek Radwan

12 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Enterprise Strategic Accounts Sales Supervisor at Vodafone

Experience Details

Enterprise Strategic Accounts Sales Supervisor

Sales/Retail, Customer Service/Support

Manager

A Supervisor will have responsibility for managing the care offered to our customers by the Customer operations team. He is expected to manage the operations team ensure that team members deliver Achieving high satisfaction results by meeting our customer satisfaction, Service Level targets. Ensure that all team members Acquire and develop the right skills and knowledge for operational / non-operational tasks on a Full basis. A Supervisor should have Full knowledge of operational documents and efficient performance of day-to-day operations, and should deliver required reports on time.
Ensure that there is proper Reporting and comprehensive follow up on meaningful escalations till it receives immediate visibility and resolution tracking.
A Supervisor will be responsible for implementation, co-ordination and fulfillment of customer programs within the Customer Operations according to ITIL standards. A Supervisor will also be in charge of identification and management of improvements of services provided via the Operations.
Establish strong service relationships with customers and leverages those relationships to ensure maximum financial return from Vodafone customers


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Vodafone.eg

Oct 2014 to present (2 years 2 months)
Contact Center Operations Supervisor at Vodafone Egypt

Experience Details

Contact Center Operations Supervisor

Customer Service/Support

Manager

A Supervisor will have respons


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications

www.vodafone.com.eg

Dec 2011 to Oct 2014 (2 years 10 months)
Global Service Operations Center Senior Advisor at Vodafone

Experience Details

Global Service Operations Center Senior Advisor

Project/Program Management

Experienced (Non-Manager)

Role Purpose:
Global Enterpri


Company Details

Vodafone (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

www.vge.com

Sep 2010 to Jan 2012 (1 year 4 months)
Customer Service Team Leader at Vodafone Australia

Experience Details

Customer Service Team Leader

Customer Service/Support

Experienced (Non-Manager)

A Supervisor will have respons


Company Details

Vodafone Australia (multinational)

Egypt

More then 1000 employees

Telecommunications

N/A

Mar 2009 to Jan 2010 (10 months)
Offshore Tele-Sales Agent at Raya

Experience Details

Offshore Tele-Sales Agent

Customer Service/Support

Entry Level

Handling customers’ requests and demands within the least possible time, and the efficiency and accuracy, providing a full 5stars service to our customers over the phone, or simply through a phone call, obtaining customer’s satisfaction for the service we provide.


Company Details

Raya

Egypt

More then 1000 employees

Telecommunications

N/A

Nov 2008 to Jan 2009 (2 months)
Assistant Sales Ma at Solar Energy Company

Experience Details

Assistant Sales Ma

Sales/Retail

Experienced (Non-Manager)

Customer sales, shop stock management (using both paper records and Excel spreadsheets); book keeping and maintenance of sales records; reconciling cash and electronic payments at the end of the day with sales; handling complex customer orders and enquiries; liaison with suppliers, including new stock selection and returns, orders and deliveries; management of two sales staff, including setting daily duties, problem solving, support, training and feedback and overseeing work hours; ensuring monthly sales targets met; and close working relationship with sales manager.


Company Details

Solar Energy Company

Cairo, Egypt

101-500 employees

Manufacturing

http://solaregypt.com/

Jun 2005 to Dec 2007 (2 years 6 months)
Sales Executive at Solar Energy Company

Experience Details

Sales Executive

Sales/Retail

Entry Level

Responsible for retail customer service and sales of electronic products, including digital cameras, mobile phones, telephone handsets and answering machines, game machines and games (Play station, Nintendo), headphones, speakers, electrical cables, adaptors and plugs, small electrical appliances (hand-held vacuums, hairdryers, shavers, DVD players, heaters), MP3 players, Walkmans, USB memory devices, printers, wrist watches, and lighters; liaison with company sales representatives and suppliers; customer inquiries and orders; problem-solving, warranties and repairs; developing and maintaining own product knowledge; maintaining sales records and handling money accurately.


Company Details

Solar Energy Company

Cairo, Egypt

101-500 employees

Manufacturing

N/A

Jun 2004 to Oct 2005 (1 year 4 months)

Education

College Diploma in Sales & Marketing

Education Details

College Diploma

Sales & Marketing

The American University in Cairo, Egypt

B / Very Good / 75 - 85%

N/A

N/A

The American University in Cairo
2009 - 2010
Bsc. in Information Technology & Business Administration. in Information Technology

Education Details

Bsc. in Information Technology & Business Administration.

Information Technology, Business Administration

Elgazeera Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Elgazeera Academy
2005 - 2010
High School - Other

High School Details

Other

Galal Fahmi Technichal School

Egypt

2005

C / Good / 65 - 75%

N/A

Galal Fahmi Technichal School
2005

Certifications

Certificate details

ITIL V3.0 Foundation

Jun 2012

N/A

N/A

N/A

ITIL

N/A

COPC®
Aug 2013

Certificate details

COPC®

Aug 2013

N/A

N/A

N/A

COPC®

N/A

Certificate details

Certified Negotiator

Oct 2016

N/A

N/A

N/A

Total Negotiation®

N/A

Training and Courses

Training/Course Details

ITIL V 3.0 Certified

Nov 2011

Vodafone Group.

N/A

This profile is fresh!
Last update 15 days ago.

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Profile Skills and Keywords

ArabicAssistant Sales MaBusiness AdministrationBusiness DevelopmentBusiness-orientedCOPCCRMCall CenterCertified NegotiatorContact Center Operations SupervisorCustomer ServiceCustomer Service Team LeaderEnglishEnterprise Strategic Accounts Sales SupervisorGlobal Service Operations Center Senior AdvisorHard WorkerITILITIL V 3.0 CertifiedITIL V3.0 FoundationInformation TechnologyInformation TechonologyLeaderManufacturingMicrosoft OfficeMicrosoft OutlookOffshore Tele-Sales AgentProgram ManagementProjectRetailSalesSales & MarketingSales ExecutiveSocialSupportTeam PlayerTechnical SupportTelecominiationsTelecommunicationsVodafoneVodafone AustraliaVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Call Center

Call Center

: Expert

: Extreme - I love it!

:

3-5 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

3-5 years

CRM

CRM

: Advanced

: High

:

1-3 years

ITIL

ITIL

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

3-5 years

Fields of Expertise

Telecominiations

Telecominiations

: Expert

: High

:

3-5 years

Sales

Sales

: Expert

: Extreme - I love it!

:

5-7 years

Information Techonology

Information Techonology

: Advanced

: High

:

1-3 years

Key Skills

Leader, Business-oriented, Hard worker, Social, Team Player

Online Presence

http://www.linkedin.com/profile/edit?trk=hb_tab_pro_tophttp://www.facebook.com/tradwan

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