Tamer Magdy Kamel

PROJECT MANAGEMENT SR. SPECIALISTFull Time

• Job Details:•Manage technical teams to ensure delivery of products on time with the required quality •Act as a technology SPOC for chronic problems impacting customers or reporting & guide commercial team through technology. Key accountabilities and decision ownership •In charge of ensuring smooth application of SW life cycle including business analysis, design, Capacity management, Implementation and testing •Manage projects end to end to ensure smooth delivery of products. •Reporting projects progress to Account management SR, supervisor to ensure full alignment for commercial plans with technical plans. •Alignment for business owners for projects progress. •Control requirements gathering phase & scope control

Customer Experience Revenue Assurance and Business Improvement EngineerFull Time

• Job Details:-Responsible for monitoring all revenue related issues detected within Technology and/or reported by Finance to eliminate repetition, resolve chronic issues, speed-up resolution of high-impact problems, early detect revenue leakage and save company revenues. Act as the Revenue Assurance Business Support and Improvement SPOC within Technology ensuring that all services within the Revenue Assurance domain in Technology are efficiently managed according to the highest possible quality level. - Covering Int’l, roaming, data and ADSL products domains; involving review of the current processes, monitoring of revenue effecting performance issue’s, identification of problems & root causes and developing solutions, preventive actions and monitoring systems. Provide a proper business impact analysis for any incident that could jeopardize the revenue within a technology domain. - Lead data Integrity forum for to investigate in any case or problem that may cause bad customers experience or revenue loss by applying reconciliation, mismatches and investigation streams covering all nodes containing customers profile (HLR, charging- billing systems, VAS, PCRF, Quota management, Radius), to insure accurate charging and throttling is applied and best customer experience. - Process design, improve and control, using VISIO for creating detailed process map, and controlling and maintaining the process, by applying Six Sigma mythologies.