Basic Info

Tamara Naqawa

7 years

Dubai, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Executive Assistant at Aabar investment

Experience Details

Executive Assistant

Administration

Experienced (Non-Manager)

• Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
• Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
• Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
• Represents the executive by attending meetings in the executive's absence; speaking for the executive.
• Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.
• Maintains customer confidence and protects operations by keeping information confidential.
• Completes projects by assigning work to clerical staff; following up on results.
• Prepares reports by collecting and analyzing information.
• Secures information by completing data base backups.
• Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.
• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed


Company Details

Aabar investment

Abu Dhabi City, United Arab Emirates

More than 1000 employees

Oil and Gas

N/A

Mar 2013 to Mar 2014 (1 year)
Executive Assistant at First Gulf Bank

Experience Details

Executive Assistant

Administration

Experienced (Non-Manager)

• Manage customer arrivals to maximize relationship building opportunities and directing them to the appropriate distribution channels
.
• Proactively seek to identify customer needs and effective coordination to the appropriate channels for follow-up.

• Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution.

• Comply with bank policies and procedures to ensure security of banks and customer's assets.

• Provide backroom service support to the personal banking team in the branch.

• Assist in the analysis of customer trends to enhance sales and service management process
Pre-requirements.


Company Details

First Gulf Bank

Abu Dhabi, United Arab Emirates

More than 1000 employees

Banking

N/A

Sep 2012 to May 2013 (8 months)
Executive Assistant at Arab Bank Plc.

Experience Details

Executive Assistant

Administration

Experienced (Non-Manager)

I was a Senior Executive Assistant for the Head of Transformation at Arab Bank Plc; supporting the Transformation team in implementing the Transformation Programs for the 12 countries where Arab Bank Plc. is located.

Key accomplishments include:

• Provided general office support Under the direction of the Head of Transformation, such as, assisting with organization-wide meetings and events, conducting research, preparing statistical reports, handling information requests, and performing analytical functions such as preparing correspondence, receiving visitors, arranging conference calls, , train and supervise lower-level clerical staff

• Organized internal and external meetings, including notifying attendees, drafting and distributing agendas, and taking minutes, as needed; collaborate with other administrative assistants to successfully coordinate schedules across teams
• Managed multiple projects, established priorities, being flexible, and maintain confidentiality. Maintain calendar, sets appointments, confirms appointments, and communicates schedules.
 Worked at the End to End Automation of the loan origination in order to support Customer Services to market and cross selling Arab Bank Products.

 Engaged as a Part of the Team to develop Corporate Service Center as a channel dedicated to Corporate Customers in order to provide unique customer experience, service excellence and marketing of Corporate Banking product and Services to Corporate customers.

 Interacted as part of Branch Transformation Project Proposed By GBM to implement a new integrated Branch and Call Center platform that will enable superior services into marketing and cross selling opportunities.

• Involved as part of a team in implementing the Out-bound in the Arab Bank Call Center which is a direct sales and marketing to the Bank products and services
• Handled a significant amount of correspondence and communication for the Head of Transformation including formal correspondence, email, and phone support. Review and respond to ensure urgent issues are addressed.
• Proactively raised issues and offers options and solutions to the Head of Transformation to meet or exceed the benefits of the Transformation.

• Communicated with top executives inside and outside the organization, provide adequate level of support to the different groups that Transformation deals within Arab Bank.

• Decision Support and Problem Solving by conducting analysis that will help in decision making and in developing the roadmap for transformation.

• Integrated with the project team and responsible for multiple project assignments. The responsibilities include project planning, vender protocol.

• Developed and implemented electronic standard filing system and project tracking process.


Company Details

Arab Bank Plc. (multinational)

Amman, Jordan

More than 1000 employees

Banking

N/A

Mar 2011 to Sep 2012 (1 year 6 months)
Executive Assistant at Arab Jordan investment bank

Experience Details

Executive Assistant

Administration

Entry Level

I was previously an executive assistant for the Assistant General Manager of the AJIB bank (Arab Jordan investment Bank); gaining experience in coordinating meetings, prepare reports and other confidential materials, arrange travel, manage expenses and train other support staff, and I was authorized to make business office decisions in the occurrence that executive is unavailable.

Key accomplishments include:

 Receive, direct and relay telephone messages and fax messages
 Direct the general public to the appropriate staff member
 Maintain the general filing system and file all correspondence
 Assist in the planning and preparation of project and committee meetings, conferences and conference telephone calls
 Maintain an adequate inventory of office supplies
 Respond to public inquiries
 Provide word-processing and secretarial support
 Type confidential documents on a word-processing system


Company Details

Arab Jordan investment bank

Amman, Jordan

More than 1000 employees

Banking

N/A

Sep 2008 to Jul 2010 (1 year 10 months)

Education

Finance in Finance

Education Details

Finance

Finance

University of Jordan, Jordan

C / Good / 65 - 75%

Banking

N/A

University of Jordan
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Roseray college

United Arab Emirates

2004

A / Excellent / 85 -100%

N/A

Roseray college
2004
This profile is not updated!
Last update more than 1 months ago.

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Profile Skills and Keywords

AdaptiveAdministrationAnalyticalArab Bank Plc.ArabicBankingEnglishExecutive AssistantFinanceFlexibleMicrosoft OfficeOil And GasPersistentSupportiveTeam Player

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Flexible / Adaptive, Persistent, Team Player, Supportive

Online Presence

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