Tamara muhammad Naqawa

Executive Assistant Full Time

• Job Details:• Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics. • Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications. • Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel. • Represents the executive by attending meetings in the executive's absence; speaking for the executive. • Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries. • Maintains customer confidence and protects operations by keeping information confidential. • Completes projects by assigning work to clerical staff; following up on results. • Prepares reports by collecting and analyzing information. • Secures information by completing data base backups. • Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions. • Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies. • Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. • Contributes to team effort by accomplishing related results as needed

Executive Assistant Full Time

• Job Details:• Manage customer arrivals to maximize relationship building opportunities and directing them to the appropriate distribution channels . • Proactively seek to identify customer needs and effective coordination to the appropriate channels for follow-up. • Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution. • Comply with bank policies and procedures to ensure security of banks and customer's assets. • Provide backroom service support to the personal banking team in the branch. • Assist in the analysis of customer trends to enhance sales and service management process Pre-requirements.

Executive Assistant Full Time

• Job Details:I was a Senior Executive Assistant for the Head of Transformation at Arab Bank Plc; supporting the Transformation team in implementing the Transformation Programs for the 12 countries where Arab Bank Plc. is located. Key accomplishments include: • Provided general office support Under the direction of the Head of Transformation, such as, assisting with organization-wide meetings and events, conducting research, preparing statistical reports, handling information requests, and performing analytical functions such as preparing correspondence, receiving visitors, arranging conference calls, , train and supervise lower-level clerical staff • Organized internal and external meetings, including notifying attendees, drafting and distributing agendas, and taking minutes, as needed; collaborate with other administrative assistants to successfully coordinate schedules across teams • Managed multiple projects, established priorities, being flexible, and maintain confidentiality. Maintain calendar, sets appointments, confirms appointments, and communicates schedules.  Worked at the End to End Automation of the loan origination in order to support Customer Services to market and cross selling Arab Bank Products.  Engaged as a Part of the Team to develop Corporate Service Center as a channel dedicated to Corporate Customers in order to provide unique customer experience, service excellence and marketing of Corporate Banking product and Services to Corporate customers.  Interacted as part of Branch Transformation Project Proposed By GBM to implement a new integrated Branch and Call Center platform that will enable superior services into marketing and cross selling opportunities. • Involved as part of a team in implementing the Out-bound in the Arab Bank Call Center which is a direct sales and marketing to the Bank products and services • Handled a significant amount of correspondence and communication for the Head of Transformation including formal correspondence, email, and phone support. Review and respond to ensure urgent issues are addressed. • Proactively raised issues and offers options and solutions to the Head of Transformation to meet or exceed the benefits of the Transformation. • Communicated with top executives inside and outside the organization, provide adequate level of support to the different groups that Transformation deals within Arab Bank. • Decision Support and Problem Solving by conducting analysis that will help in decision making and in developing the roadmap for transformation. • Integrated with the project team and responsible for multiple project assignments. The responsibilities include project planning, vender protocol. • Developed and implemented electronic standard filing system and project tracking process.