Basic Info

Mohamed Mohamed

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

SALES SPECIALIST at MAHGOUB FOR TRADING AND IMPORTING

Experience Details

SALES SPECIALIST

Sales/Retail

Manager

.selling porcelain ,ceramic tiles ,mosaics and all products after the calculation of the quantities as per the plans and also everything that's related to home decoration .
.treating in big brands of porcelain ,ceramic tiles and bathroom's fittings such as (porcelanosa ,Venis , Peronda, RAK ,ONIX glass mosaics ,Grohe ,Hansgrohe, Ideal standard, Duravit, etc.
.responsible for celeopatra group partition and the supervision of it's exhibition.

.performing the role of representing the store and sales managers in solving face to face problems occurred with the customers .
.good negotiator for the percentage of variable discounts signed on the selling invoices.
.experienced in flooring business decoration and artworks design.


Company Details

MAHGOUB FOR TRADING AND IMPORTING

Giza, Egypt, Egypt

501-1000 employees

Import and Export

N/A

Dec 2011 to present (5 years)
CUSTOMER SERVICE REPRESENTATIVE at ETISAL INTERNATIONAL

Experience Details

CUSTOMER SERVICE REPRESENTATIVE

Customer Service/Support

Entry Level

•Handling the customers over than 120 customers daily in 8.hours.

•Make changes or updates to the customer's profile or account information.

•Worked on different systems and check them in seconds.

•Following up with the customer to ensure the solution of the problems.

•Building up long-term relationship with the customers and create the soul of sharing with the customers to make and organize deals with customers.

•Creating different service requests to customers upon customer request.

•Have an experience of working under a pressured conditions and atmosphere of the call center.

•Work in team and enhance the soul of motivation and achievement between the members of the team and achieve the handling of customers in a standard time.

•Able to negotiate and sell mobile lines with high amounts and persuade the customer with full satisfaction.

•Communicating and coordinating with other different departments about the problem of the customers.

•Reviewing data and payments of the customers, checking errors and fixing them.

•Performing the role of the salesman and market the new products and promotions and recommending them to the customers.


Company Details

ETISAL INTERNATIONAL

abbasia,cairo, Egypt

501-1000 employees

Telecommunications

N/A

Jun 2010 to Aug 2011 (1 year 2 months)

Education

 B.Sc. in Commerce, Cairo University, May 2009, Cairo, Egypt in ACCOUNTING

Education Details

 B.Sc. in Commerce, Cairo University, May 2009, Cairo, Egypt

ACCOUNTING

Cairo University, Faculty of Commerce, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University, Faculty of Commerce
2005 - 2009

Training and Courses

Training/Course Details

Basic Business Skills Acquisition program

Jun 2010

FUTURE GENERATION FOUNFATION,CAIRO UNIVERSITY

1.Developed personal and computer Skills. 2.Enhanced Presentation & Project Development Skills. 3.Acquired Basic Business Skills including: Marketing, Sales, Business correspondence and Report writing. 4.Accomplished a training at intellect company on computerized accounting programs such as (Peachtree and Commercial Excel).

Training/Course Details

ENGLISH COMPETENCY COURSES

Jan 2010

COMMERCIAL RESEARCH STUDIES CENTER,CAIRO UNIVERSITY

Accomplished an English competency course at Research and commercial studies center, faculty of commerce, Cairo University.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ACCOUNTINGAcquired Basic Business Skills Including: Marketing, Sales, Business Correspondence And Report WritingAdaptiveBasic Business Skills Acquisition (BBSA) Cairo, EgyptBasic Business Skills Acquisition ProgramBusiness DevelopmentCUSTOMER SERVICE REPRESENTATIVECommunicatorCustomer ServiceDeveloped Language And Computer SkillsENGLISH COMPETENCY COURSESEnglishEnhanced Presentation & Project Development SkillsExcellent Knowledge Of Internet ApplicationsFlexibleFootballFrom 20 June 2010 _ Till 31 July 2011 At Etisal Company Worked As:customer Service AgentGood Knowledge Of MS WindowsGood Knowledge Of MS Word And ExcelHandles StressImport And ExportInitiativeInnovativeRetailSALES SPECIALISTSalesSupportSurfing The WebTelecommunicationsWALKINGWATCHING T.VWalking

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Fluent

Tools and Technologies

Excellent knowledge of Internet applications

Excellent knowledge of Internet applications

: Advanced

: High

:

Less than 1 year

Good knowledge of MS Word and Excel

Good knowledge of MS Word and Excel

: Advanced

: High

:

Less than 1 year

Good knowledge of MS Windows

Good knowledge of MS Windows

: Advanced

: High

:

Less than 1 year

Fields of Expertise

Basic Business Skills Acquisition (BBSA) Cairo, Egypt

Basic Business Skills Acquisition (BBSA) Cairo, Egypt

: Advanced

: Extreme - I love it!

:

Less than 1 year

Developed Language and Computer Skills

Developed Language and Computer Skills

: Advanced

: Extreme - I love it!

:

Less than 1 year

Enhanced Presentation & Project Development Skills

Enhanced Presentation & Project Development Skills

: Advanced

: Extreme - I love it!

:

Less than 1 year

Acquired Basic Business Skills including: Marketing, Sales, Business Correspondence and Report Writing

Acquired Basic Business Skills including: Marketing, Sales, Business Correspondence and Report Writing

: Advanced

: High

:

Less than 1 year

From 20 june 2010 _ till 31 july 2011 at Etisal Company worked as:customer service agent

From 20 june 2010 _ till 31 july 2011 at Etisal Company worked as:customer service agent

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Communicator, Initiative, Flexible / Adaptive, Innovative, Handles Stress

Online Presence

https://www.facebook.com/thanaptihttp://condenser.webs.com/

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