Tarek Mohamed Salah Al-Din Abd Al-Hamid Fayed

Back Office AgentFull Time

• Job Details:1- Raising tickets and reporting issues related to computer softwares through calls, Emails, and chats. 2- Technical Support & Customer Service Representative from Feb 2013 to Jan 2016 in Samsung UK & Wind (Freedom) accounts. - Troubleshooting home appliances. - Submitting technician requests. - Handling billing and general inquiries. - Troubleshooting network issues. - Adding services.

Part time English InstructorPart Time

• Job Details:1- English Instructor for kids at levels 3, 4, and 5. 2- Internship and part time Educational Supervisor Assistant from June 2021 to September 2021: - Recruiting English Teachers/Instructors and customer help desk representatives. - Responsible for collecting hiring documents. - Working on ePlanet's data base.

Call Center Technical Support & Customer Service RepresentativeFull Time

• Job Details:AT&T USA account. - Troubleshooting and resolving mobility technical issues. - Handling general and billing inquiries. - Adding new Lines. - Creating accounts. - Changing plans. - Creating orders - Activating devices.