Tamer Raouf Fahmy

Senior IT System Administrator (Assistant Manager)Full Time

• Job Details:o Installing and configuring computer hardware, software, systems, networks, printers and scanners o Troubleshooting computers problem. o Perform technology support. o Install, test and configure new workstation. o Monitoring and maintaining computer systems and networks o Responding in a timely manner to service issues and requests o Setting up accounts for new users o Repairing and replacing equipment as necessary o Testing new technology o Possibly training more junior staff members

Senior IT Operations and System AdministratorFull Time

• Job Details:IT System Administrator o Assists in the planning, design, documentation, and implementation of various systems. o Monitoring the performance on the production systems and ensure system stability. o Creates and maintains good technical documentation. o Test, evaluate and recommend appropriate for systems. o Install and test the new system for the client. o Ensuring database is backed up on a regular basis. o Troubleshooting of systems and IT problems and resolving if possible. o Define and document best practices and support procedures for systems. o Manage all operating systems and end user software.

Senior IT Application Operation SupportFull Time

• Job Details:Working in the core of the banking system and IT March 2005 – November 2016  Senior System Operator (superviser) / March 2005 – November 2016 • Expert in installions and setup FNS core banking application “Bancs24” (the banking system responsible for manage the transactions and ATM system between branches and the host) under UNIX. • Monitoring the performance on the production systems and ensure system stability. • Running EOD batch, reports and troubleshooting any problem during batch and reports runs • Performing maintenance plan in the daily procedure • Familiar with many IT problems  Business analyst / September 2011 - August 2015 • Making design for new IT solutions to improve business efficiency and productivity. • Presenting design to the client and, once approved, work closely with the client team to implement the solution. • Producing project feasibility reports and writing user manuals. • Drawing up a testing schedule for the complete system • Keeping up to date with technical as well as industry sector developments  IT Help Desk / August 2015 – November 2016 • Install and maintenance company’s computer system. • Perform technology support • Installing and configuration Windows Server 2012, 2012 r2, Active Directory, MS Outlook and SQL 2014 • Installing new applications and test it • Installing and configure Microsoft Dynamics CRM 2013 and Dynamics GP  Projects involving • Core Banking Application Migration Project – Bank in Egypt & Bank in Sudan • Operations Improvement Project – Appnetics Africa – Sudan