Basic Info

Tamer Fahmy

14 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior IT Application Operation Support at (NATIONAL System RESEARCH) (Appnetics)

Experience Details

Senior IT Application Operation Support

Operations/Management, Installation/Maintenance/Repair, Banking

Experienced (Non-Manager)

Working in the core of the banking system and IT

March 2005 – November 2016

 Senior System Operator (superviser) / March 2005 – November 2016
• Expert in installions and setup FNS core banking application “Bancs24” (the banking system responsible for manage the transactions and ATM system between branches and the host) under UNIX.
• Monitoring the performance on the production systems and ensure system stability.
• Running EOD batch, reports and troubleshooting any problem during batch and reports runs
• Performing maintenance plan in the daily procedure
• Familiar with many IT problems

 Business analyst / September 2011 - August 2015

• Making design for new IT solutions to improve business efficiency and productivity.
• Presenting design to the client and, once approved, work closely with the client team to implement the solution.
• Producing project feasibility reports and writing user manuals.
• Drawing up a testing schedule for the complete system
• Keeping up to date with technical as well as industry sector developments

 IT Help Desk / August 2015 – November 2016

• Install and maintenance company’s computer system.
• Perform technology support
• Installing and configuration Windows Server 2012, 2012 r2, Active Directory, MS Outlook and SQL 2014
• Installing new applications and test it
• Installing and configure Microsoft Dynamics CRM 2013 and Dynamics GP

 Projects involving

• Core Banking Application Migration Project – Bank in Egypt & Bank in Sudan
• Operations Improvement Project – Appnetics Africa – Sudan


Company Details

(NATIONAL System RESEARCH) (Appnetics)

Cairo, Egypt

11-50 employees

Information Technology Services, Computer Software

N/A

Mar 2005 to Nov 2016 (11 years 8 months)
Instructor - Project Coordinator at (NIIT/VIRGITECH)

Experience Details

Instructor - Project Coordinator

Training/Instructor

Experienced (Non-Manager)

• Provide full time training on MS Office package.
• Implement the project plan and Project cycles
• Continuously verify quality of the project phases.
• Making sure that work on products allocated to the team is effectively authorized and agreed on.
• Ensuring that all projects are tracked and measured for performance.
• Use of best practices to ensure success throughout the entire project life cycle.


Company Details

(NIIT/VIRGITECH)

Cairo, Egypt

11-50 employees

E-Learning

N/A

Mar 2003 to Mar 2005 (2 years)

Education

FACULTY OF COMMERCE in ACCOUNTING

Education Details

FACULTY OF COMMERCE

ACCOUNTING

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
1997 - 2001

Certifications

Certificate details

• Microsoft Dynamics CRM 2013 configuration and customization (Exam MB2-703),

Jan 2016

N/A

N/A

N/A

N/A

Certificate details

• Microsoft Dynamics CRM 2011 installation and deployment (Exam MB2-867)

Sep 2015

N/A

N/A

N/A

N/A

Certificate details

• MCITP: Database Administrator 2008 or MCITP: Database Developer 2008 to MCSE: Data Platform (Exam 70-459)

May 2015

N/A

N/A

N/A

N/A

Certificate details

• Microsoft Great Plains Installation and Configuration 2010 (Exam MB3-861)

Jul 2014

N/A

N/A

N/A

N/A

Certificate details

• Microsoft SQL Server 2008, Implementation and Maintenance (Exam 70-432)

Apr 2014

N/A

N/A

N/A

N/A

Certificate details

• Designing and Implementing Databases with Microsoft® SQL Server TM 2000 Enterprise Edition (Exam 070 -229)

Jan 2003

N/A

N/A

N/A

N/A

Certificate details

• Installing, Configuring, and Administering Microsoft® SQL Server TM 2000 Enterprise Edition (Exam 070 -228)

Feb 2004

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

 E- Commerce Application Programmer (Web Developer) Diploma

May 2002

(NIIT/VIRGITECH)

The diploma includes the following courses: • Programming aptitude and techniques (Java Language) & Unified Modeling Language. • MS-SQL Server. • HTML, Front Page, Scripting (Java, Visual Basic), DHTML, ASP, XML, Convergence (WML).

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Last update 1 days ago.

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Profile Skills and Keywords

? E- Commerce Application Programmer (Web Developer) DiplomaACCOUNTINGAdaptiveApplication Support AnalystBankingBusiness AnalystComputer SoftwareCreativeDesigning And Implementing Databases With Microsoft SQL Server TM 2000 Enterprise EditionE-LearningEnglishFlexibleHard WorkerIT Help DeskInformation Technology ServicesInstallationInstalling, Configuring, And Administering Microsoft SQL Server TM 2000 Enterprise EditionInstructor - Project CoordinatorMCITP: Database Administrator 2008 Or MCITP: Database Developer 2008 To MCSE: Data PlatformMaintenanceManagementMicrosoft Dynamics CRM 2011 Installation And DeploymentMicrosoft Dynamics CRM 2013 Configuration And CustomizationMicrosoft Great Plains Installation And Configuration 2010Microsoft SQL Server 2008, Implementation And MaintenanceOrganizerRepairSenior IT Application Operation SupportSystem OperatorTeam Player Designing And Implementing Databases With Microsoft SQL Server TM 2000 Enterprise Edition (Exam 070 -229) Installing, Configuring, And Administering Microsoft SQL Server TM 2000 Enterprise Edition (Exam 070 -228) MCITP: Database Administrator 2008 Or MCITP: Database Developer 2008 To MCSE: Data Platform (Exam 70-459) Microsoft Dynamics CRM 2011 Installation And Deployment (Exam MB2-867) Microsoft Dynamics CRM 2013 Configuration And Customization (Exam MB2-703), Microsoft Great Plains Installation And Configuration 2010 (Exam MB3-861) Microsoft SQL Server 2008, Implementation And Maintenance (Exam 70-432)

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Microsoft Dynamics CRM 2013 configuration and customization

Microsoft Dynamics CRM 2013 configuration and customization

: Advanced

: High

:

Less than 1 year

Microsoft Dynamics CRM 2011 installation and deployment

Microsoft Dynamics CRM 2011 installation and deployment

: Advanced

: High

:

1-3 years

MCITP: Database Administrator 2008 or MCITP: Database Developer 2008 to MCSE: Data Platform

MCITP: Database Administrator 2008 or MCITP: Database Developer 2008 to MCSE: Data Platform

: Advanced

: High

:

1-3 years

Microsoft Great Plains Installation and Configuration 2010

Microsoft Great Plains Installation and Configuration 2010

: Advanced

: High

:

1-3 years

Microsoft SQL Server 2008, Implementation and Maintenance

Microsoft SQL Server 2008, Implementation and Maintenance

: Advanced

: High

:

1-3 years

Installing, Configuring, and Administering Microsoft® SQL Server TM 2000 Enterprise Edition

Installing, Configuring, and Administering Microsoft® SQL Server TM 2000 Enterprise Edition

: Advanced

: High

:

More than 7 years

Designing and Implementing Databases with Microsoft® SQL Server TM 2000 Enterprise Edition

Designing and Implementing Databases with Microsoft® SQL Server TM 2000 Enterprise Edition

: Advanced

: High

:

More than 7 years

Fields of Expertise

Application Support Analyst

Application Support Analyst

: Expert

: High

:

More than 7 years

System Operator

System Operator

: Expert

: High

:

More than 7 years

Business analyst

Business analyst

: Intermediate

: Medium

:

3-5 years

IT Help Desk

IT Help Desk

: Intermediate

: High

:

1-3 years

Key Skills

Hard worker, Creative, Organizer, Flexible / Adaptive, Team Player

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