Basic Info

Suzan taha eltayeb

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical Support Engineer at Xceed contact Center

Experience Details

Technical Support Engineer

Customer Service/Support, Engineering - Telecom/Technology

Entry Level

Description :Solve a technical problems and reply on inquiries for Customers , get their satisfaction .
Qualifications :CCNA , N+, S+ .
skills : Team work player , self -confident , presentation and communication skills .


Company Details

Xceed contact Center (multinational)

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Jun 2013 to present (3 years 6 months)
Internet call center Agent at Vodafone

Experience Details

Internet call center Agent

Customer Service/Support

Experienced (Non-Manager)

solve any internet problem on any device via phone


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

vodafone.com .eg

Oct 2015 to present (1 year 2 months)
Unix /Linux administration (intern) at MCIT Scholarship- New Horizons

Experience Details

Unix /Linux administration (intern)

Engineering - Telecom/Technology

Entry Level

I am a trainee in MCIT Scholarship in UNIX/Linux administration track which i Learn There how to be an Unix Administration and other skills such English skills , communication skills ,presentation skills , pre technical skills such as N+ and S+


Company Details

MCIT Scholarship- New Horizons (multinational)

Cairo, Egypt

More then 1000 employees

Education

N/A

Nov 2010 to Sep 2011 (10 months)
IPR (internal public relation ) HEAD at Dimentions (student activity)

Experience Details

IPR (internal public relation ) HEAD

Education/Teaching, Training/Instructor

Student

I responsible for Events and Booths and Faculty Approvals for Events inside Faculty of Engineering Helwan University


Company Details

Dimentions (student activity)

Cairo, Egypt

N/A

Sep 2009 to Mar 2010 (6 months)

Achievements


I am Participated in MIE 2010(Made In Egypt Competition) ,Participated in MIA 2010 as volunteer (Made In Arab world Competition) ,Participated in EED 2010 (Egyptian Engineering Day) ,I am an IPR (Internal Public Relation) head in Dimensions Team 2010 and Team member in Robocon 2009 Team leader in my Graduation project

Education

BSc in Faculty Of Engineering- Electronics and Communication Department

Education Details

BSc

Faculty Of Engineering- Electronics and Communication Department

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2005 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elsania secondary school for girls

Egypt

2005

A / Excellent / 85 -100%

N/A

Elsania secondary school for girls
2005

Certifications

TOEFL
Feb 2009

Certificate details

TOEFL

Feb 2009

570 out of 1000

N/A

N/A

Ain Shams University

N/A

Certificate details

• Oracle Certified Associate, Oracle Solaris 10 Operating System

Jun 2011

N/A

N/A

N/A

Oracle - New Horizons testing center

N/A

Certificate details

Certified Professional, Oracle Solaris 10 System Administrator.

Jul 2011

N/A

N/A

N/A

Oracle - New Horizons testing center

N/A

Certificate details

• Oracle Certified Expert, Oracle Solaris 10 Network Administrator

Aug 2011

N/A

N/A

N/A

N/A

Certificate details

• Oracle Certified Expert, Oracle Solaris 10 Security Administrator.

Sep 2011

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

CCNA

Sep 2009

IT Gate Academy (CISCO A cademy)

N/A

Training/Course Details

UNIX administration

Aug 2011

New Horizons

N/A

Training/Course Details

Summer training (Radar-Satallite-Transmission )

Aug 2008

National air navigation services company (NANSC)

N/A

Training/Course Details

Summer Training (Broadcating Engineering )

Jul 2007

Radio & Television Union

N/A

Training/Course Details

VOIP (Voice Over IP )

Nov 2010

NTI(National telecommunication institute).

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBankingCCNACISCO NetworkingCertified Professional, Oracle Solaris 10 System Administrator.Consumer ServicesCookingCustomer ServiceDrawingEducationEnglishExecutive AdministratorFaculty Of Engineering- Electronics And Communication DepartmentHard WorkerIPR (internal Public Relation ) HEADIT SupportInternet Call Center AgentKnowing New TechnologiesMCIT Scholarship- New HorizonsMicrosoft OfficeMicrosoft ProjectMusicNetworksPresenterProblem SolverSecurity +Summer Training (Broadcating Engineering )Summer Training (Radar-Satallite-Transmission )SupportSupportiveTOEFLTeachingTeam PlayerTechnical AnalysisTechnical Support EngineerTechnology OperationsTelecommunicationsUNIX AdministartionUNIX AdministrationUnix /Linux AdministrationVOIP (Voice Over IP )VOIP(voice Over Internet Protocol)VodafoneVoluntary WorkXceed Contact Center Oracle Certified Associate, Oracle Solaris 10 Operating System Oracle Certified Expert, Oracle Solaris 10 Network Administrator Oracle Certified Expert, Oracle Solaris 10 Security Administrator.

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Microsoft office

Microsoft office

: Expert

: Medium

:

1-3 years

Microsoft Project

Microsoft Project

: Intermediate

: Medium

:

Less than 1 year

UNIX Administartion

UNIX Administartion

: Intermediate

: Extreme - I love it!

:

Less than 1 year

CISCO networking

CISCO networking

: Intermediate

: High

:

Less than 1 year

Security +

Security +

: Beginner

: Medium

:

Less than 1 year

VOIP(voice over internet protocol)

VOIP(voice over internet protocol)

: Little knowledge

: Medium

:

Less than 1 year

Fields of Expertise

Networks

Networks

: Beginner

: High

:

Less than 1 year

Technology Operations

Technology Operations

: Beginner

: Extreme - I love it!

:

Less than 1 year

IT support

IT support

: Beginner

: High

:

1-3 years

Technical analysis

Technical analysis

: Beginner

: High

:

Less than 1 year

Banking

Banking

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Teaching

Teaching

: Little knowledge

: High

:

Less than 1 year

Key Skills

Hard worker, Presenter, Problem Solver, Team Player, Supportive

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