Basic Info

Susan Mounir

9 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Chairman Assistant at Link Aero Trading Agency

Experience Details

Chairman Assistant

Administration

Experienced (Non-Manager)

N/A


Company Details

Link Aero Trading Agency

Cairo, Egypt

N/A

Airlines/Aviation

N/A

Jan 2016 to present (1 year 7 months)
Admin Assistant Supervisor "Crew Coordinator & Lost and Found" at Link Aero Trading Agency

Experience Details

Admin Assistant Supervisor "Crew Coordinator & Lost and Found"

Administration

Experienced (Non-Manager)

*Crew Coordinator:
Coordinate crew movements with concern station
Arrange hotel reservations all over Egypt and worldwide for airlines crew members, clients, visitors, staff..etc.
Arrange transportation to/from hotel for airlines crew members, clients, visitors, staff …etc.
Arrange meet & assist at the airport for airlines crew members, clients, visitors, staff …etc.
Keep crew updated with regards of the arrival/departure times of the flight they are operating in order to arrange for pick up time and wake up calls, as needed.
Ensuring that our stations hold the up-to-date crew movement schedules received from airlines in order to provide meet and assist with visas and transportation from/to airport.
Arrange flight tickets for airlines crew, clients, visitors, staff …etc.
Establish and maintain long-term working relationships or partnerships between the company and selected hotels.
Assist in the negotiation of contracts "with hotels" with an optimum mix of price and quality.

* Lost and Found:
Provide excellent customer service to passengers.
Create and amend all Lost Luggage cases using World Tracer “WT” system.
Follow up lost luggage tracing’s status and complete required forms “BQ”.
Payments of authorized amounts for 1st necessities;
Payments of authorized amounts for damaged baggage;
Payments of authorized amounts for final settlements for total or partially lost luggage, and lost items from existing luggage.
Arrange baggage transfer between airports.

* Admin Assistant:
Build and maintain excellent relationships with colleagues and clients.
Greet visitors, direct them to the concerned department.
Receive telephone calls, transfer them to concerned person.
Arrange International and Domestic duty travels.
Arrange medical insurance.
Send birthday greetings to clients, staff.
Write official letters.
Arrange and purchase necessary supplies for training, staff meeting and birthday parties.


Company Details

Link Aero Trading Agency

Cairo, Egypt

N/A

Airlines/Aviation

N/A

Nov 2008 to Dec 2015 (7 years 1 month)
Admin Assistant at Beshay Steel

Experience Details

Admin Assistant

Administration

Experienced (Non-Manager)

Arrange for bank transfer.
Write letters, labels.
Receive faxes, distribute them to concerned people.


Company Details

Beshay Steel

Egypt

N/A

Manufacturing

N/A

Feb 2007 to Nov 2008 (1 year 9 months)

Education

Bachelor's Degree in Banking Department

Education Details

Bachelor's Degree

Banking Department

Sadat Academy for Management Sciences, Egypt

C / Good / 65 - 75%

N/A

N/A

Sadat Academy for Management Sciences
2002 - 2006
College Diploma in Math

Education Details

College Diploma

Math

Tarek Bn Zeiad Language School, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Tarek Bn Zeiad Language School
1996 - 2002

Training and Courses

Computer (Preparation to ICDL) at The American University in Cairo
May 2007

Training/Course Details

Computer (Preparation to ICDL)

May 2007

The American University in Cairo

N/A

English (Upper Intermediate) at The American University in Cairo
May 2006

Training/Course Details

English (Upper Intermediate)

May 2006

The American University in Cairo

N/A

English (Lower Intermediate II) at The American University in Cairo
Jan 2006

Training/Course Details

English (Lower Intermediate II)

Jan 2006

The American University in Cairo

N/A

The basics of Banking at The Egyptian Banking Institute
Jul 2006

Training/Course Details

The basics of Banking

Jul 2006

The Egyptian Banking Institute

N/A

Preparing Talented people to work in special jobs at Sadat Academy for Management Sciences
May 2006

Training/Course Details

Preparing Talented people to work in special jobs

May 2006

Sadat Academy for Management Sciences

N/A

Banque Misr at Banque Misr
Jul 2003

Training/Course Details

Banque Misr

Jul 2003

Banque Misr

Training

Banque Misr at Banque Misr
Aug 2003

Training/Course Details

Banque Misr

Aug 2003

Banque Misr

Training

Banque Misr at Banque Misr
Jul 2004

Training/Course Details

Banque Misr

Jul 2004

Banque Misr

Training

This profile is outdated!
Last update more than 6 months ago.

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Profile Skills and Keywords

Admin AssistantAdmin Assistant Supervisor "Crew Coordinator & Lost And Found"AdministrationAirlinesAviationBanking DepartmentBanque MisrChairman AssistantComputer (Preparation To ICDL)Crew Coordinator EmployeeCustomer-orientedEnglishEnglish (Lower Intermediate II)English (Upper Intermediate)Hard WorkerLost And Found EmployeeManufacturingMathPreparing Talented People To Work In Special JobsPresenterProblem SolverSupportiveThe Basics Of Banking

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Admin Assistant

Admin Assistant

: Expert

: Extreme - I love it!

:

More than 7 years

Lost And Found Employee

Lost And Found Employee

: Expert

: Extreme - I love it!

:

More than 7 years

Crew Coordinator Employee

Crew Coordinator Employee

: Expert

: Extreme - I love it!

:

More than 7 years

Aviation

Aviation

: Advanced

: High

:

5-7 years

Key Skills

Hard worker, Presenter, Customer-oriented, Problem Solver, Supportive

Online Presence

https://www.linkedin.com/home?trk=nav_responsive_tab_home

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