Sreenu G Nair

Work Experience

Coforge Limited

Mar 2015 - Dec 2024 -9 yrs, 9 months

India

Job Details:Identifying hardware and software solutions & troubleshooting technical issues. Diagnosing and repairing faults. Provided L1 and L2 technical support, improving ticket resolution rate by 30%. Supported network troubleshooting, installation, and configuration of hardware/software. Created SOPs, procedural documentation, and supported knowledge sharing across teams. Led the backup and disaster recovery operations for virtual environments. Managed servicedesk operations, escalating critical issues appropriately to ensure business continuity. Implemented and managed storage solutions, ensuring efficient data backup, recovery processes, and adherence to data retention policies. Provided technical support for desktop computers and printers, troubleshooting hardware and software issues to minimize downtime for users. Managed servicedesk operations, including ticketing tools, to streamline support requests and resolutions. Created detailed technical and procedural documentation to support IT operations and knowledge sharing.

Lekotia Computer Center

Jan 2011 - Feb 2015 -4 yrs, 1 month

India

Job Details:Managed and administered the ECIT company network and systems at the Calicut location, ensuring seamless operation and connectivity for all users. Operated and maintained Windows Server 2008 R2 environments, including configuration, monitoring, and performance tuning to meet organizational requirements. Administered Active Directory, managing user accounts, group policies, and security settings to maintain a secure and efficient IT environment. Oversaw the configuration and maintenance of thin clients, ensuring users had reliable access to applications and resources. Administered printer and file servers, configuring access permissions and managing print jobs to enhance productivity and resource utilization. Executed daily server backup routines, ensuring data integrity and availability, and maintained detailed checklists for backup verification. Provided comprehensive desktop support, troubleshooting hardware and software issues to ensure minimal downtime for users and effective resolution of problems.