Basic Info

Soraya Abdel Sattar

More than 15 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

General Manager at Ministry of Civil Aviation

Experience Details

General Manager

Operations/Management

Manager

• Managing a team of 20 employees to ensure effective operations of all networks, systems, storage, and application servers to support a 24/7/365 operation.
• Managing a technical support team of 6 employees to complete technical support tasks recorded by the help desk team.
• Monitoring and controlling project for automating services performed by Egyptian Civil Aviation Authority and delivered by Customer Service Center.
• Ensuring timely completion of projects and integration with other systems
• Managing continuous operation of systems and applications during warranty periods and through maintenance contracts.
• Anticipating future information systems needs, identifying proactive solution to satisfy the ministry's needs.
• Providing staff members with proper training and education to meet the Information Systems Center needs.
• Evaluating vendor proposals for required technology solutions and services to assure adherence to technical specifications and business needs.


Company Details

Ministry of Civil Aviation

Cairo, Egypt

More than 1000 employees

Airlines/Aviation

www.civilaviation.gov.eg

May 2014 to present (2 years 7 months)
Software Development Manager at Microtech

Experience Details

Software Development Manager

IT/Software Development

Manager

Managing the day-to-day activities within the department in accordance with the organization's policies and procedures, addressing complaints and solving problems.
 Planning, assigning and reviewing the work of project managers, system analysts, designers and team leaders engaged in project planning, requirements analysis, design, development and testing of ERP products.
 Coordinating project team resource requirements with other department managers.
 Reviewing, estimating and scheduling customer change requests and bugs’ fixes for existing ERP products.
 Communicating plan changes and specification changes to team members, other department managers and top management.
 Setting development and testing standards and procedures for the ERP projects and products under development.
 Improving and enforcing the quality management system through the application of the processes for development and testing and managing the quality assurance process as required and specified by CMMI level 3.
 Performing presales activities through the preparation of technical proposals.
 Preparing and presenting progress reports and tracked project schedules to top management as needed.
 Sharing in the recruitment process of new candidates


Company Details

Microtech

Giza, Egypt

51-100 employees

Computer Software

N/A

Jun 2010 to Jun 2011 (1 year)
Traffic Project – Application Manager at Ministry of State for Administrative Development

Experience Details

Traffic Project – Application Manager

IT/Software Development

Manager

Revising the application delivery plan prepared by the contracted company to ensure meeting the planned milestones defined by the steering committee of the project.
Participating in the gap analysis and design phases of the application to ensure meeting the requirements of the stakeholders as stated in the to-be business process documents.
Participating in the testing and acceptance of all modules of the customized application.
Participating in the testing and acceptance of the data cleansing and migration programs.
Managing application implementation in the different traffic units and solving application problems during the different phases of the project.
Monitoring all phases of the application, e.g. customization, implementation, testing, documentation, etc.
Revising and accepting the technical application documents submitted by the contracted company, e.g. analysis and design reports, user guides, deployment guides, etc.
Completing and submitting the application progress reports.


Company Details

Ministry of State for Administrative Development

Giza, Egypt

101-500 employees

Information Technology Services

N/A

Nov 2006 to Aug 2009 (2 years 9 months)
Applications Division Manager at Giza Systems

Experience Details

Applications Division Manager

IT/Software Development

Manager

 Managing the day-to-day activities within the division and solving internal and customer related problems.
 Preparing resource plan, participating in the recruitment process and the final hiring panel.
 Suggesting to the department director the resources to be allocated on projects and project managers to be assigned to projects, and reviewing progress reports prepared by them, ensuring that the projects’ operations are in line with the client’s requirements and set milestones.
 Coaching project managers to ensure adherence to project management methodology, sticking to the project budget, quality and schedule, and monitoring progress of all projects across the division.
 Managing delivery of Operation Support Systems (OSS) and Business Support Systems (BSS) projects and technical support during warranty and maintenance phases.
 Preparing and submitting monthly projects’ progress reports, tracked project plans, updated risk lists and updated cash in/out reports of all division projects to department director and PMO Manager.
 Performing Presales Activities: contributing in the preparation of technical proposals, preparing questions and attending clarifications meetings.
 Member of the ISO group and participating in the ISO group activities as an internal auditor.
 Member of the CMMI group as well as of its steering committee.


Company Details

Giza Systems

Giza, Egypt

101-500 employees

Computer Hardware, Computer Software, Information Technology Services

N/A

Jul 1991 to Sep 2006 (15 years 2 months)
Designer/Programmer at Mohandes Information Systems Company

Experience Details

Designer/Programmer

IT/Software Development

Experienced (Non-Manager)

 Design and programming of some ERP applications, i.e. Personnel and Payroll using BASIC, COBOL (Report Writer), FMS, RDB under VAX/VMS operating system.


Company Details

Mohandes Information Systems Company

Giza, Egypt

11-50 employees

Computer Software

N/A

Oct 1989 to Jun 1991 (1 year 8 months)
Software Engineer at Electronics Research Institute (National Research Center)

Experience Details

Software Engineer

IT/Software Development

Entry Level

 Programming of some ERP applications, i.e. Personnel, Payroll, Inventory using FORTRAN, COBOL, BASIC and TOTAL (a network database) under OS32 operating system.


Company Details

Electronics Research Institute (National Research Center)

Giza, Egypt

11-50 employees

Computer Software

N/A

Aug 1982 to Sep 1988 (6 years 1 month)

Achievements


- Delivery of iteration 1 of the new ERP product’s financial applications (General Ledger, Stock Control, Accounts Receivable and Accounts Payable) for Al Arifi Group – Saudi Arabia using Microsoft web development tools and SQL Server database.
- Final Acceptance of iterations 4 and 5 of the manufacturing module for the Chamber of Information and Communication Technology (CIT).
- Delivery of change requests submitted by customers and bugs’ fixes for the company’s ERP product (Infinity 2.4).
- Delivery of change requests submitted by customers and bugs’ fixes for the company’s ERP product (Motammem).
- Applying the quality management system as specified by CMMI level 3 on the processes for project planning, development and testing.
- Organizing software development department and achieving the most effective usage of resources.



- Initial acceptance of the vehicles application in Suez traffic unit.
- Delivery of the RFP, evaluated proposals and project plan for the national traffic project applications.
- Implementation of the traffic extension project in 7 traffic attorney bureaus.
- Deployment of new traffic units and traffic attorney bureaus to traffic services on the Egyptian government portal.
- Resolving citizens' complaints regarding front end traffic services on the Egyptian government portal.
- Deployment of new services on the Egyptian government portal.
- Acceptance of systems and documents submitted by the contracted company.
- Delivery of progress, testing, status and training reports.





0

Education

BSc in Electronics and Communications

Education Details

BSc

Electronics and Communications, Engineering

Cairo University, Egypt

C / Good / 65 - 75%

N/A

Graduation Project Grade: Excellent

Cairo University
1977 - 1982
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Deutsche Evangelische Oberschule

Egypt

1977

A / Excellent / 85 -100%

I have also the German Abitur which I earned in 1978 with an excellent degree.

Deutsche Evangelische Oberschule
1977

Certifications

Certificate details

Certified Manager

Jan 2012

N/A

N/A

N/A

Institute of Certified Professional Managers

The Certified Manager® (CM) Tr

Certificate details

Project Management Diploma

Jun 2008

N/A

N/A

N/A

Regional Information Technology Institute

N/A

Certificate details

ITIL Foundation certificate in IT Service Management

Mar 2015

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

ISO 9001:2000 Awareness Course

Feb 2005

TUEV Management Service-Egypt

N/A

Training/Course Details

ISO 9001:2000 Internal Auditor Course

Feb 2005

TUEV Management Service-Egypt

N/A

Training/Course Details

Introduction to Oracle SQL and PL/SQL

Oct 1998

Regional Information Technology Institute

N/A

Training/Course Details

Developer 2000 Oracle Forms and Reports

Nov 1998

Regional Information Technology Institute

N/A

Training/Course Details

Project Management

Jun 2008

Regional Information Technology Institute

N/A

Training/Course Details

Software Engineering

May 2003

Software Engineering Certification Center

Introduction to Software Quality Engineering - Software Quality Management - Software Processes - Software Project Management - Software Metrics and Measurements - Software Inspection and Testing - Software Audits

Training/Course Details

Object Oriented Analysis and Design

Oct 2012

Online Training Services of the American Chamber of Commerce

N/A

Training/Course Details

UML2

Dec 2013

Online Training Services of the American Chamber of Commerce

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AirlinesApplications Division ManagerArabicAviationCertified ManagerComputer HardwareComputer SoftwareCustomer-orientedDesigner/ProgrammerDeveloper 2000 Oracle Forms And ReportsElectronics And CommunicationsEngineeringEnglishFrenchGeneral ManagerGermanHard WorkerISO 9001:2000 Awareness CourseISO 9001:2000 Internal Auditor CourseITITIL Foundation Certificate In IT Service ManagementInformation Technology ServicesIntroduction To Oracle SQL And PL/SQLLeaderManagementMicrosoft ExcelMicrosoft PowerPointMicrosoft ProjectMicrosoft WordObject Oriented Analysis And DesignOrganizerPersistentProject ManagementProject Management DiplomaQuality AssuranceSoftware DevelopmentSoftware Development ManagerSoftware EngineerSoftware EngineeringTraffic Project Application ManagerUML2

Self-assesed Skills

Languages

German

German

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Project

Microsoft Project

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

More than 7 years

Fields of Expertise

Project Management

Project Management

: Expert

: Extreme - I love it!

:

More than 7 years

Management

Management

: Expert

: Extreme - I love it!

:

More than 7 years

Software Development

Software Development

: Expert

: Extreme - I love it!

:

More than 7 years

Quality Assurance

Quality Assurance

: Advanced

: High

:

More than 7 years

Key Skills

Leader, Hard worker, Customer-oriented, Organizer, Persistent

Online Presence

http://eg.linkedin.com/in/sorayaabdelsattar

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