Basic Info

Sondos Ali

2 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Service Team Leader at JUMIA

Experience Details

Customer Service Team Leader

Customer Service/Support

Experienced (Non-Manager)

 Facilitate training of new staff and coach team members in an effective way
 Monitor all assignments to ensure data integrity
 Plans, prepares, and devises work schedules, according to workloads
 Issues instructions and assigns duties to the team
 Communicates with other departments and management to resolve problems and expedite work
 Resolves complaints and answers questions of users regarding services and procedures
 Reviews and checks work of team such as reports
 Handling all types of refunds (Cash – Credit Card – Bank – Postal Transfers)
 Handling the team member breaks
 Verifying all type of Credit Card orders through AAIB portal
 Ensure all individuals in the team and the team itself accomplish performance objectives and measures by motivating them to perform better in order to consistently meet / exceed all targets
 Preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary.
 Practicing and ensuring compliance with that of all the organization’s policies and procedures


Company Details

JUMIA (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services

Jumia.com

Sep 2014 to present (2 years 3 months)

Education

BA in Accounting

Education Details

BA

Accounting, Finance

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Notre Dame

Egypt

2012

A / Excellent / 85 -100%

N/A

Notre Dame
2012

Training and Courses

Training/Course Details

Finance

Aug 2014

Pfizer

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

------AccountingAnalyticalArabicBeachBooksBusiness-orientedCommunicatorConsumer ServicesCreativeCreativityCustomer ServiceCustomer Service Team LeaderEnglishFinanceFrenchInitiativeJUMIAMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordProactivityProfessionalismSupportTravellingTv Shows

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Advanced

: Intermediate

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

1-3 years

Key Skills

Analytical, Business-oriented, Communicator, Creative, Initiative

Online Presence

https://www.linkedin.com/in/sondos-ali-021510103?trk=nav_responsive_tab_profile_pic

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